Guild Wars 2

A friend of mine was kicked out form the game yesterday while doing instance together with other guildmates,then when he tried to relog and had a message from anet that his account was banned for botting or macro abuse.
We played together for months,every day,several hours,he has 500 or more hours gameplay,we talk all the time in teamspeak,doing instances,jumping puzzle or farming all togheter,gathering,exping alt,etc
We all have no idea why he’s got banned,because all we know that he has done nothing wrong.
He has done ticket to anet,but no mail,no explanation,nothing.
Meanwhile,all the bot i report been there for week every day farming 24h.
Just want to understand if is possible that all this situation is a grat mistake.

reference# 121226-003936
Lefty.5478
Account name and ticket reference,we are all waiting tham someone give us explaination

I am an officer of Clan Acciaio which currently has 300 players in GW2 we make sure that whoever comes first in our guild does not use bots or similar so our guild member Lefty.5478 to which the account has been banned Clan Acciaio garantise that our guild member does not and never did use bots or similar programs.

Inno.6423:

I am an officer of Clan Acciaio which currently has 300 players in GW2 we make sure that whoever comes first in our guild does not use bots or similar so our guild member Lefty.5478 to which the account has been banned Clan Acciaio garantise that our guild member does not and never did use bots or similar programs.

Having friends/guild members etc posting on his behalf does no good at all and is simply a waste of time.
He needs to open a ticket with support. If he does not hear back in 3 days, he then needs to post in the sticky thread created by Gaile, “Tickets for Review (3 days and older) [merged]”. That is pretty much the only thing that can be done.