Guild Wars 2

I tried to log into my new account using my old account name with a new cd key.
But now it says my account has been refunded but it hasnt been. Please help want to play bad

A refunded/closed account prevents you from reusing the e-mail used to register the original account on a new account. That old account is gone. You can’t reactivate it with a new cd key.

All you can use a new cd key for is creating a new account using a new e-mail address.

Were you whitereaper.4135 and got a refund for the one you bought? on this thread?

If you got a refund, that old account is gone, it was deactivated.

You are able to log onto the forum. That is your new login, the same as for the forum.

nope. but i had a account refuned. and let me buy a new cd key and us it on this account. today

Each account has it’s own display name, account name and password. The old display name for a refunded account is deactivated. The account name (email) is blocked on refunded accounts. If you attempted to link a deactivated account and a new account, it might have glitched. In that case you will need to contact support.

What Gaile has said:

Gaile Gray
ArenaNet Support Liaison
“For full disclosure: If someone seeks a refund, their account is closed, as required by our billing providers. This is not something an account holder should do lightly, and it is an irreversible decision, just as doing a charge-back results in account closure and will never receive reinstatement. The e-mail address associated with a refunded or charged-back account will not be usable in the future, as well.”

how do i do a charge back?

i sent them a email @ 10 this morning trying to get the email from being blocked

reapersblood.9281:

i sent them a email @ 10 this morning trying to get the email from being blocked

As the quote above shows, it’s standard policy and required by their billing processor. You can’t stop it from happening, but you can open a free email account such as through gmail and use that to open a new account.

but the cdkey been used on that account. is there a way to change email address and keep my new cdkey i used?

It’s hard to tell from your posts what exactly you did and what is the problem.

If you tried to link a new CD key to a deactivated account and now it’s glitched, you need to contact support. If you need to change the email, you need to contact support.

Essentially, you need to contact support if your new account is messed up.

https://help.guildwars2.com/anonymous_requests/new