Guild Wars 2

Apparently ANet feels the need to poke into your private msgs between you and your friends to find an excuse to justify a suspension of your account because you got reported by someone while playing pvp.. Really ANet?

If the person in question (where you got the quoted excerpts from) was to report me, then fine. I agree completely. But for some random group on pvp to report me just because they got owned and for you as a company to poke into private msgs with friends to find some curse word to justify the suspension is absolutely appalling and I am shocked to learn that this is how you handle the privacy of your customers.

I really want to know how we’ll go on from here since your mail support is absolutely useless at this point, as i get more standardized mails back than actual answers + it takes ages to get a mail response in the first place!

Like; what if I’m playing with family members or my gf or whatever and i just happen to whisper someone private info like i don’t know.. creditcard number or my phone number or the access code to my e-mail or whatnot, not saying i’m actually doing it but it’s a possibility. I find it quite disturbing that you guys have access to that info just like that.

If I were to go apemode on map chat and call ppl names or whatnot, ok. granted.
But if i whisper a friend something we both know is for laugh and giggles then i don’t see a reason to suspend me, especially if the person im whispering isn’t the one reporting me.. really..

looking forward to feedback from you guys at ANet

When you agreed to the gw2 user agreement you also agreed that they have access to all communications within the game. This can not be published but can be used to investigate a breach of the user agreement.

If you agreed with this not fully knowing what it means you can disagree from now on with the agreement. All you have to do is stop playing the game.

The bad language rules doesnt count for guildchat and pm’s unless there has been a complaint from a person participating.

The only exceptation to this is if the content of the chat is used to form or maintain a group with racistic purposes (mind the purpose of the group needs to be racistic)

I suspect you are mistaken in the reason for your suspension.

If you feel a suspension was made under the wrong terms you can file a suport ticket to ask them to review the situation. If you disagree with the outcome you can ask an Arenanet official to review your appeal. there is no right for an appeal like that, but I do know that it is almost always granted.

You can ask such an appeal in here. Make sure in that case you tell what your 12-digits ticket number is so the Arenanet official can look into the matter.

Goodluck!

Well i asked them what the exact reason was and this is the response i got:

As you are aware, your Guild Wars 2 account was suspended due to inappropriate chat. Below are some quoted excerpts from your game logs:

" i would eat breakfast off of that * xD "

This kind of chat is unacceptable, and it was reported by multiple players. In the future, please take care to observe the Rules of Conduct, the User Agreement, and the Naming Policies, all of which can be found on our legal pages here: https://www.guildwars2.com/en/legal/. On that same page you will find an explanatory document called Conduct Breaches and Outcomes that clearly explains our processes.

Please let us know if you have any further questions.

Regards,

GM —-————

The quoted line in question was in a whisper to a friend after sending me a link of a picture. so first off this was a whisper between me and a friend and that friend did not report me. So.. ANet?

Ticket: [Incident: 130525-002303]

Please remove the name of the GM, personal attacks are not allowed and it might be seen as that.

Secondly, if you are telling everything there is I dont see a problem here and the suspension was in error in my opinion. So ye asking an Arenanet official for an appeal would be the right thing to do.

One thing though, the GM says ‘some quoted excerpt’ this sounds as if there where more quotes. (could off course be a standard message he forgot to change). But are you sure you told everything?? I know the Arenanet official that usually handles these things. She is very kind and nice and fair, but she hates being called out for a lie.

Again goodluck!

It sure is surprising that several people reported you for inappropriate language at the very time you used such language privately. What a lucky guess they made. I am sure Support will investigate and the outcome will be only what is deserved. Good luck. =)

there is one more indeed but same as the first one which was also in a private whisper to that same friend (not in any racist or harrassing context) but it was a bit embarrassing especially if you take it out of context lol (which was the reason we were whispering in the first place) . and I took out the GM name ^^

Could be you got reported for something you typed in public chat and they looked at all your communications to figure out if whatever you did was one-time or habitual.

I wouldn’t think immediately making a confrontational “call out” forum post is a good idea, being also against the rules and all that. That’s sort of like speeding after a speeding ticket.

Well I never talk in map chat and if I use the /say option i make sure to hold my tongue on the curse words and whatnot. I just think it’s really weird for them to check a private chat between me and someone when that someone didn’t even report me. Just puts me off from even saying anything anymore to my friends in GW2. rather open up a private ts3 server and to it there where i know at least no one is watching what i say or do.

And action causes reaction. I feel that the reason they suspended me was injust and given the quoted excerpts the GM gave me just made me a bit mad about the whole matter since this was a private talk between me and my friend i trully feel they have no business looking into that if the person im whispering with did not report me. but that’s just how i feel and im sure most of you will not agree.

LeCreaux.3087:

Could be you got reported for something you typed in public chat and they looked at all your communications to figure out if whatever you did was one-time or habitual.

I wouldn’t think immediately making a confrontational “call out” forum post is a good idea, being also against the rules and all that. That’s sort of like speeding after a speeding ticket.

I disagree with you on two fronts.
First of all it is not good to speculate on an issue thats very likely being reviewed. Speculation only can make things more complex.

Second off all, it is Arenanets decision to have a system like this. The OP first asked support bout the motives for his ban before posting and got a unsatisfying answer. He then made a thread here. He isnt speeding after a speeding ticket, he is asking to review the ticket cause he claims not to have been speeding. He does that in a firm, but respectfull manner and is helpfull to the community in explaining the background.

Still no reply on this matter, i have sent them yet another email in hope of a response..

Ticket: [Incident: 130525-002303]

Vyrngrutt.8962:

there is one more indeed but same as the first one which was also in a private whisper to that same friend (not in any racist or harrassing context) but it was a bit embarrassing especially if you take it out of context lol (which was the reason we were whispering in the first place) . and I took out the GM name ^^

Are you 100% positive none of the lines got mis-typed into a more public channel?

Vyrngrutt.8962:

Still no reply on this matter, i have sent them yet another email in hope of a response..

Ticket: [Incident: 130525-002303]

Sounds like you just put in the ticket today.

Give them at least 24 hours to respond, and if no response happens after 72 hours from their last contact of you (or if no contact, when you first submitted the ticket) you can post a request in the “Tickets 3 days or older Review” request thread at the top of this forum.

Rajani Isa.6294:

Vyrngrutt.8962:

there is one more indeed but same as the first one which was also in a private whisper to that same friend (not in any racist or harrassing context) but it was a bit embarrassing especially if you take it out of context lol (which was the reason we were whispering in the first place) . and I took out the GM name ^^

Are you 100% positive none of the lines got mis-typed into a more public channel?

Yes, I’m pretty sure about that, what probably happened is that some tpvp party prolly got their buttocks handed to them in a match and they decided to report me since im that “annoying thief” ANet ofcourse then ran a scan on my chat logs, and sure enough found a ton of naughty words since i use them alot with my friends. But I can assure you i don’t go trash talking on map chat or general chat (/say) What really grinds my gears is that they used a private chat between me and a friend that didn’t report me. so basically they had no business looking there in the first place. if i were to whisper someone and curse at them or whatever than sure, match the player that reported me with the whisper session and suspend me, i totally agree. but don’t go through all my private chats looking for stuff.. especially since if they were peaking in the first place they would see that the chat in general would only be between friends. it’s quite easy to pick lines and quotes from a conversation and turn it into harassment and vulgarity..

Rajani Isa.6294:

Vyrngrutt.8962:

Still no reply on this matter, i have sent them yet another email in hope of a response..

Ticket: [Incident: 130525-002303]

Sounds like you just put in the ticket today.

Give them at least 24 hours to respond, and if no response happens after 72 hours from their last contact of you (or if no contact, when you first submitted the ticket) you can post a request in the “Tickets 3 days or older Review” request thread at the top of this forum.

yeah, only that totally conflicts with the matter at hand doesn’t it? My account was suspended for 72 hours, to wait 72 hours for a response from them would be pretty pointless..

Don’t get me wrong, I get where you’re coming from and I appreciate the help, but it’s kind of pointless to wait 72 hours. Actually it’s pretty pointless waiting 24 hours, especially since all the proof they have given is from private chats with friends only. which makes the initial subject (the suspension) obsolete. Shouldn’t have been suspended in the first place xD

Inculpatus cedo.9234:

It sure is surprising that several people reported you for inappropriate language at the very time you used such language privately. What a lucky guess they made. I am sure Support will investigate and the outcome will be only what is deserved. Good luck. =)

No, it’s not surprising at all to me, i curse a lot but all my friends do it too so naturally there will be some eyebrow raising convos between us. so at any given time any random person can report me and i’ll get suspended because i say stuff in private to my friends.. this is not how the system should work.

Well, since you use inappropriate language all the time, perhaps you accidentally spoke in /say, or /guild or /party. Not sure.
The suspension will probably be nearly over by the time there is a definitive answer.

Inculpatus cedo.9234:

Well, since you use inappropriate language all the time, perhaps you accidentally spoke in /say, or /guild or /party. Not sure.
The suspension will probably be nearly over by the time there is a definitive answer.

nope i do watch what i say and where i say it. and that’s what makes me mad though. the fact that I’ve been suspended for 72 hours with no good reason and the fact that i’m just supposed to sit here and take it.

There is nothing we can do here on the forums, you must wait for Customer Support to contact you. The Support Liaison may look at your issue tomorrow. Until then, nothing to be done.