Guild Wars 2

Something like 2hours 30 min ago someone hacked my gw account.
And now i just lost EVERYTHING including alot of payed stuff (real money)
And a load of ingame free money.
For me well yes it happens funny i cant track down who the money went to or if it was bought on the market system.
Because deleted mails i cant read back.
i sended a mail, anyone else any ideas what to do.
since the guy was trying to hack my e-mail account in wich he failed but succeeded in getting my gw2 account

Are you sure he didn’t get into your e-mail account? That seems to be the way they hack into GW2 accounts lately.

after check it did but he was unable to change password whitout second mail
so now i am completely broke and all is gone for me

Contact customer support, they may be able to roll your account back before the hack.

also i found out the IP adresses where the hack came from
ill just post them right here so everybody knows
171.106.193.0 adress in china
61.230.106.187 adress in taiwan

Change your password for the e-mail account now. You also might want to add 2-step verification to your e-mail account, it makes your e-mail account a lot safer. If you have a Microsoft e-mail account, here is a how to:

http://www.cnet.com/how-to/how-to-use-two-step-verification-with-your-microsoft-account/

already have that
now i just have 2 wait for someone to fix this
there goes all my (real cash) gone in a sec
i freaking hate this

Hi, like about 8 hrs ago someone had hacked my gw account.
And i lost EVERYTHINGS. How do i get back my item like (weapon, armor, gold, real cash, etc)? I check my e-mail and found out few IP address that hack my account.
this are :

186.233.73.253 From BR
192.241.152.51
177.21.227.126 City: Curitibu Region: 18 Country: BR
186.194.191.30 From BR
36.78.16.84 City: Jakarta Region: 04 Country: ID
207.200.35.194 City: Austin Region: TX Country: US

Please take note!!!!!!!

Martin.6398:

Hi, like about 8 hrs ago someone had hacked my gw account.
And i lost EVERYTHINGS. How do i get back my item like (weapon, armor, gold, real cash, etc)? I check my e-mail and found out few IP address that hack my account.
this are :

186.233.73.253 From BR
192.241.152.51
177.21.227.126 City: Curitibu Region: 18 Country: BR
186.194.191.30 From BR
36.78.16.84 City: Jakarta Region: 04 Country: ID
207.200.35.194 City: Austin Region: TX Country: US

Please take note!!!!!!!

If you have not already, you need to contact CS and submit a request for assistance.

https://forum-en.gw2archive.eu/forum/support/account/Account-Security-What-you-need-to-know/first#post3884132

https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2/first#post3954

(The Texas IP address is most likely from visiting the forums, so that one isn’t of much concern.)

Good luck.