Guild Wars 2

Once upon a time in Good-Times I logged in with a .COM account for the 3 day head-start but was denied playtime after the ‘grace period’ ended even after I clearly already activated the retail serial code which I’m sure I was not blindfolded for when I typed in the information. After a long frustrating search (did I mention futile?) at ‘support answers’ I was able to manage to change the e-mail to .CA which allowed me to log into the game and hopefully continue magical times riding a unicorn flying into a rainbow but not unless the GW2 folks have something to say about that! When I logged in, not only are my characters non-existent, the character slots have been reduced from 8 to 5! It’s the same account with its e-mails changed but somehow they’re treating it as 2… When I try logging in with the ‘.COM’ e-mail it says I must still activate the retail serial code so I’m hopeful that they can return that but have since been skeptical after the ‘pre-order/purchase mix up’ with the retailers. This is what I get after defending this game from insufferable idiots saying that the game is, “nothing new hurr durr”

Already have and was given a generic reply (automated/computer generated). I have a feeling that I will wait a month or two til my issue will be resolved (if even at all). Thought to take a jab at the forums so that other people experiencing this will know that they are not alone and so we can form a circle of *feels.

*Feels – is used to describe a plethora of mood dampening emotions.

Elsefyre.1924:

Already have and was given a generic reply (automatic/computer generated). I have a feeling that I will wait a month or two til my issue will be resolved (if even at all). Thought to take a jab at the forums so that other people experiencing this will know that they are not alone and so we can form a circle of *feels.

*Feels – is used to describe a plethora of mood dampening emotions.

They don’t know what emotions are friend, we paid our money to them and since this isn’t monthly pay they just haven’t gotten to the point of being able to care for us and restore our hard work. I feel your pain and others do too. I am sorry.

I have the same issue… I “feels” you bro
ticket number: 120901-018012

The ticket number is: 120903-010091

It pretty much has the same content except it has specifics like the ‘retail serial code’ & ‘e-mails’ which might make the situation more detailed after reading – can’t guarantee that it’ll make it clearer.

I have a similar problem, I thought the “valid email” would be used, and instead of linking manually like I did with prepurchase, I linked my GW1 account at the registering process, the system made a new account!

I don’t want to lose my progress and that email is too old, plus fear of them not being able to move the serial code onto my real account if I play with both accounts, I’ve been unable to play for days now!

Please help me get my serial code to the right account ticket has been up since the 28th and I’ve tried to prioritize it as I’m unable to play. (I am currently writing this on the wrong account since my real one can’t access the forums.)

Ticket number: 120828-022951

Prioritizing Ticket: 120903-009071

Mimterest.7513:

I have a similar problem, I thought the “valid email” would be used, and instead of linking manually like I did with prepurchase, I linked my GW1 account at the registering process, the system made a new account!

I don’t want to lose my progress and that email is too old, plus fear of them not being able to move the serial code onto my real account if I play with both accounts, I’ve been unable to play for days now!

Please help me get my serial code to the right account ticket has been up since the 28th and I’ve tried to prioritize it as I’m unable to play. (I am currently writing this on the wrong account since my real one can’t access the forums.)

Ticket number: 120828-022951

Prioritizing Ticket: 120903-009071

I know right? I, not only don’t want to lose the progress, also don’t want to lose all of my characters’ (pre-made) name & the customization… Also just for a statement I still have not received any help even after stating the ticket number… Made me feel better that someone from the staff asked though but then went down the roller coaster when nothing really happened.

Any update on this issue? Is there even a fix for it? I am 5 days in and would love a status…

Nope my account’s still not recovered and no support help yet.