Account issue

Account issue

in Account & Technical Support

Posted by: genesisicaras.7146

genesisicaras.7146

About a week ago 34gold and ‘some amount of silver’ disappeared from my inventory (not due to hacking, thef, etc etc etc) due to some random game bug and my ticket just got a response about the Gem store and it’s title was changed to something completely irrelevant.

My entire guild contributed to 43 gold to save up for the Commander upgrade; we’ve just hit 43 gold again so i’d like my money to be given back so we’re about 14G away.

My incident code is -
and i’d really love for at least an answer that isn’t a copy and paste.

[Incident: 120908-004764]?

- Icaras
Genesis Gaming Overlord
[GGEU]

Account issue

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

About a week ago 34gold and ‘some amount of silver’ disappeared from my inventory (not due to hacking, thef, etc etc etc) due to some random game bug and my ticket just got a response about the Gem store and it’s title was changed to something completely irrelevant.

My entire guild contributed to 43 gold to save up for the Commander upgrade; we’ve just hit 43 gold again so i’d like my money to be given back so we’re about 14G away.

My incident code is -
and i’d really love for at least an answer that isn’t a copy and paste.

[Incident: 120908-004764]?

This incident is three days old, so unless you waited four days to submit, this isn’t a week-old issue. Please allow the team time to review and respond to this issue.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet