Attachments:
Sind Bowdragon
Stormbluff Isle
[TBT] The Black TowerS
Stormbluff Isle
[TBT] The Black TowerS
Account log-in attempts
Obviously, someone from China has your password and Account name. You should scan your computer for keyloggers and change the passwords to your account and email. It probably would not hurt to seek help from CS to change the email associated with your account. Good luck.
ArenaNet Communications Manager
Obviously, someone from China has your password and Account name. You should scan your computer for keyloggers and change the passwords to your account and email. It probably would not hurt to seek help from CS to change the email associated with your account. Good luck.
This is good advice. When this happens, it’s pretty certain that the would-be thieves know your credentials, and you need to take steps to halt them in their tracks.
When you make changes, remember to use a unique password and if at all possible, use an e-mail address that is not associated with anything else. (That’s totally optional, but it has been quite effective in reducing account theft and reducing phishing attempts, too, so consider if it is something you wish to do.)
Click “Support” at the top of this page, and then “Submit a request” in the upper right and proceed to submit a ticket.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
I’ve been getting “Can’t login into server” for a long time! I’ve Re-installed the game sent in 4 Submissions and I’m still waiting? please I really need help, I really want to play. Please ANet please help me!
I’ve been getting “Can’t login into server” for a long time! I’ve Re-installed the game sent in 4 Submissions and I’m still waiting? please I really need help, I really want to play. Please ANet please help me!
You should post this in the tech support forums as this is not an account issue.
Also, you should not use someone else’s thread for a completely unrelated issue.
Only replay to another post if you are having the exact same problem.
Multiple tickets slow down response KarooBoy. If you haven’t heard back within 3 day (check your spam folder first), you post your 1st ticket number into the 3 day old sticky thread.
We are heroes. This is what we do!
RIP City of Heroes
RIP City of Heroes