Guild Wars 2

When GW came out it lacked enough slots and enough storage for the many options in the game. Over the years I accumulated two accounts and close to three dozen characters playing different classes, maintaining mules for piddly stuff I just couldn’t through away, and having fun. Recently I purchased a Trilogy account for a friend who has never played. I have access to my primary account, which was a hard battle when the account was first linked to GW2. However, my secondary account, is refusing to allow me in. I want to contact GW about this but all of their forms are based on limitations that do not reflect the owner of multiple accounts with multiple keys, who after nine years cannot possibly know which keys go with which account. So, at the moment I sit here with two cases each for Guild Wars: Prophecies, Guild Wars: Factions, and Guild Wars: Nightfall as well as one for Guild Wars: Eye of the North and no way of contacting ANet or NCSoft directly because the forms aren’t set up for someone who spent hundreds of dollars on the games and has multiple accounts and multiple keys and needs one fixed without getting the other hosed. I have been trying for weeks to reset the password, to login to my secondary account, to use the support links, – usually only to be forced fed Outlook Express which I don’t even have installed, never use, and don’t want to use. So, bookmarking this post and hoping someone knows how to get in touch with organic intelligence so this can get worked out.

You can send an email to support@guildwars.com

Good luck.

Gaile Gray.6029:

I have no idea why you’re being “forced fed Outlook Express”

I suspect the user normally uses a web-based email system (gmail or similar) and have never configured or installed an email application. When they click on email hyperlinks, it’s launching their default mail program, which is outlook express.

I have received an email back which states:

????? (Guild Wars Player Support)
Aug 13 07:13 PM
Hello,
Thank you for contacting the Guild Wars Support Team with your request for account assistance.
Before we can look into your request, we require that you contact us through the Guild Wars Support Interface. We are unable to help you with a request filed through any other means.
To access our support interface, please go to the following link: https://guildwars.zendesk.com/anonymous_requests/new . Once you have opened that page, select “Account Issue” from the drop-down menu and fill in as much of the information on the form as you are able to provide. An agent will reply to your ticket as soon as they are able to do so.
Regards,
?????
Guild Wars Support Team

Of course, this is the problem, the form at that link is inadequate and cannot deal with this issue at all because it cannot hold the information required. If I knew what key codes went with which accounts I could put in a specific code, but I do not. If I guess the wrong code then both of my accounts get banned or I at the least lose the use of the working account while trying to get this resolved. I provided all the key codes I have firm copies of, all appropriate email addresses, and listed a character each for each account. Now, I am being required to fill out a form I have attempted to fill out multiple times which cannot be filled out because it is inadequate to the task. So, exactly how is it possible to get customer service to get secondary account active for me again while not screwing up my active primary account?

For one thing, every time I fill in the description and hit send it responds with Specific Issue cannot be blank, and refuses to send it in. Though it is filled out, the page refuses to acknowledge that it is filled out.

That particular error is caused by not selecting a choice from one of the 2 drop-down menus, usually. Make sure you have chosen something for each one.

Good luck.

You do no need your serial codes but the other info becomes more important. I’d say the MOST important is the CC info you used to buy the account originally, but your character names, and other in-game info is what they use to determine you are not a hacker trying to compromise the account.

As stated above, a few of the drop down boxes are rather difficult to see on that page so look carefully for fields that need data you have not selected or filled in.

Good Luck!