Guild Wars 2

Ive recently been hacked and all my items was obviously gone. So i got an account restoration but the thing is its set on aug 17th thats allmost a month before i got hacked. Im loosing half of my items and even more in gold. My lvl 23 warrior is completely gone, he doesnt even exist anymore, 80% of all my gold is gone, my pyre and charred dyes are both gone. I have lost over 1000 achivement points. This was just before the scarlet invasion and champion farming events i recall, and i got a huge deal of money and items specifically from these events and living story. I spent a huge deal of farming these and put alot of hard work in there now all for nothing. Now that my account has been set back so much i find very little reason to play, it’ll take me forever to get all the items back, especially now since school just started. Why is my restoration point set back so far, its unacceptable, i have payed 40dollars for their game, ive spent over 2000hours on it and this is what i get? Is there noway for them to move the restoration point closer?

Hi and welcome to the forum. Have you responded to the existing ticket asking saupport this??

There can be two reasons for this,
a: support doesnt have a new restore point closer to the point you got hacked (then you can’t be helped i’m afraid).
b: support had some difficulty finding the exact moment you got hacked and took a rather big margin just to be sure. In that case a review might give a different decision.

If you already asked support this and their reply was again negative, you can ask an arenanet official to ask so. All you have tot do is update your above post with your 12-digit ticket number.

I would like to point out that getting hacked means your online security was breached. It is an additional service Anet is giving in the form of a account restoration. It is not a right you have or can claim.

Good Luck!

Hacked account – Restoration O [Incident: 130914-001247]?
I stoped playing for about 3 days on 10th sep, at night, so im fairly sure i got hacked between 11-13sep. Dont they take a restoration point, or account snapshot fairly often rather than once a month? there must be a closer one please can anyone look into it more throuroughly? :/

mercury ranique.2170:

Hi and welcome to the forum. Have you responded to the existing ticket asking saupport this??

There can be two reasons for this,
a: support doesnt have a new restore point closer to the point you got hacked (then you can’t be helped i’m afraid).
b: support had some difficulty finding the exact moment you got hacked and took a rather big margin just to be sure. In that case a review might give a different decision.

If you already asked support this and their reply was again negative, you can ask an arenanet official to ask so. All you have tot do is update your above post with your 12-digit ticket number.

I would like to point out that getting hacked means your online security was breached. It is an additional service Anet is giving in the form of a account restoration. It is not a right you have or can claim.

Good Luck!

or

c: you were originally comprised back then.

Smellysledge.4560:

Hacked account – Restoration O [Incident: 130914-001247]?
I stoped playing for about 3 days on 10th sep, at night, so im fairly sure i got hacked between 11-13sep. Dont they take a restoration point, or account snapshot fairly often rather than once a month? there must be a closer one please can anyone look into it more throuroughly? :/

The date of the ticket suggest that you either
a: had a previous ticket. do not open multiple tickets for the same case. close all but the first one, and give the arenanet official that ticketnumber.
or.
b: you only had your restoration and didn’t discuss the disagreement bout the date with support first. Please do that first by updating the original ticket. Also ask the Arenanet official here to put her review on hold.

Give support a fair change to solve it before asking for a review here.

As said, they make regular restorationpoints, but there is no right for restoration, it is an additional service. if that is the last point before you got hacked, then that is the last point and there is nothing else.

Please give support a change and if that fails then ask the arenanet official. She is a marvelous woman, but also very busy

simplesimon.2084:

mercury ranique.2170:

b: support had some difficulty finding the exact moment you got hacked and took a rather big margin just to be sure. In that case a review might give a different decision.

or

c: you were originally comprised back then.

Or leave C out and change in my text the word ‘and’ to ‘or’

:)

how do i close tickets? And i did say to them that it was an inappropiate date, asked them if they could change the date but never got an answer

you can close tickets through the support website.
If you had double tickets and told them bout the inappropriate date in the newer tickets, the make sure you do so in the first ticket (bout this issues). If you did it in that one, then wait for the arenanet official to response (I know it will be you Gaile, just, uuuhhhm, well you never know, Mike can sent you on a well earned holliday for 6 months and put someone else on your chair in between. or something simular).

as support and then at “my stuff”? anyway i dont really know how to close one.

Ok, I’m pretty sure that the arenanet official is following this, and will respond when needed. So it looks all good. Hope you get the best possible outcome.