Guild Wars 2

I recently had my secondary/alt account stolen and my associated email hacked into to authenticate the log ins. I’ve already submitted a ticket and am awaiting a response, but in the meantime, I have managed to change all my passwords and get my GW2 password changed. I couldn’t log into the account in the client for a few hours, but when I finally managed to log in, all I could get to was a message that said the account was banned for botting.

I am totally sure whoever stole my account WAS botting, but obviously I wasn’t. I’m concerned because the banning is permanent, but I hope that doesn’t mean it’s not salvageable? I know some games simply wipe accounts and force you to start over. I didn’t have a lot on this account, but my girlfriend uses it to play with me and she was really proud of her characters. Has anyone else had this issue and managed to get the account fully restored?

They will be able to tell as they have logs they will know when the hacker was in your account and if he was the one banned (because of the time frame he was in there)
Just be patient with support I think they swamped with tickets took them exactly 3 days to get me unhacked pretty much all of it seemed to have be done today and it’s a tedious process that i hope I never have to face again. I couldn’t imagine how frustrating it is for them to have to go through so much data and logs everyday to fix these hacked accounts. As I was getting frustrated a little bit with all the ticket updating and replying i see now why they only give us 1 roll back a lifetime I can’t blame them as I don’t think i would go through another as a victim lol

TEKnowledgy.1760:

They will be able to tell as they have logs they will know when the hacker was in your account and if he was the one banned (because of the time frame he was in there)
Just be patient with support I think they swamped with tickets took them exactly 3 days to get me unhacked pretty much all of it seemed to have be done today and it’s a tedious process that i hope I never have to face again. I couldn’t imagine how frustrating it is for them to have to go through so much data and logs everyday to fix these hacked accounts. As I was getting frustrated a little bit with all the ticket updating and replying i see now why they only give us 1 roll back a lifetime I can’t blame them as I don’t think i would go through another as a victim lol

Okay good, thanks. I wasn’t even aware of how many people got hacked at the same time until I started reading the forums. They must be unbelievably bogged down right now. I’ve never had an account stolen on anything before so my initial thoughts were that I was never getting it back, haha.

Idris.9351:

TEKnowledgy.1760:

They will be able to tell as they have logs they will know when the hacker was in your account and if he was the one banned (because of the time frame he was in there)
Just be patient with support I think they swamped with tickets took them exactly 3 days to get me unhacked pretty much all of it seemed to have be done today and it’s a tedious process that i hope I never have to face again. I couldn’t imagine how frustrating it is for them to have to go through so much data and logs everyday to fix these hacked accounts. As I was getting frustrated a little bit with all the ticket updating and replying i see now why they only give us 1 roll back a lifetime I can’t blame them as I don’t think i would go through another as a victim lol

Okay good, thanks. I wasn’t even aware of how many people got hacked at the same time until I started reading the forums. They must be unbelievably bogged down right now. I’ve never had an account stolen on anything before so my initial thoughts were that I was never getting it back, haha.

Neither had I 1st time in my 14 years of online gaming that I have been hacked period any accountI played gw1 for 9 years without an issue. I’m not sure where that mean ol hacker got my email info from but I’m pretty sure he knew my email password like back of his hand cause it was a pretty tight password it was not simple it was based on uppercase lowercase numbers and symbols. I scanned my PC it was clean I don’t ever remember clicking any phishing links the email that was assigned to was roughly 10 years old so it coulda been data from years ago even though wasn’t that long ago I changed that email password. Me and my ISP tech we talked he thinks might of been a cookie leecher some where that’s about only thing I can even think happened because if wasn’t that then idk how or where he got the info from.
But definetly a sly hacker running about. I don’t care you got 90 digit password if he knows it he knows it lol he don’t need to brute force anything.

But yea just stay patient with em they’ll get to ya if they don’t within a week theres a sticky up there you can drop your ticket number in and gaile will do a ticket check for ya.