So I just got booted form Guild Wars 2 and when I tried to log back in I got a message stating that I was permanently banned for selling or helping to sell gold for real life money. WTF? I have never done this!! I have never helped anybody do this. What in the hell is going on? Doesn’t anybody there even substantiate these things before just going and banning somebody?
I got an in-game mail today that i reported for scamming but I’ve had nothing else to do with any kind of gold selling. I want to know what the hell is going on.
If this can’t be cleared up, I want a full refund of the purchase of the game, and purchases of updates and any money spent for gems. This is just screwed up.
Forever Against Stacked Servers
Virual [VRUS] Alien Lunatics [StFu] Nocturnal Sxaddx [Nuts] Ft. Aspenwood
That which is dead may eternally lie, but with great aeons even death may die.
Okay well I received an email response from the GW team I will not state who the individual that responded is, but this person said the following “The decision to suspend the account is final. This decision has been thoroughly reviewed by our team, and we maintain absolute confidence in our conclusion. The account will remain suspended until the block expires and is not eligible for reactivation before that time.”
Now I’m confused. The message said that my account was suspended permanently for selling gold but according to the email response, the suspension will expire yet there is no indication of any time to expire. I will include the screenshot.
Oh and the support ticket number is this: 130412-000734 In case Gaile wants to look at it.
My thought is this, the response is just general response given and the ticket wasn’t even looked at, either that or I received the wrong message as far as account suspension, which leads me to ask:
What in the hell did I do to warrant this suspension?
On another note: I love Guild Wars 1 & 2. I’ve loved Guild Wars since I first started playing back in 2007 0r 2008, can’t remember exactly. I was in the closed and open betas for GW2 and in the head start. I’ve have spent over $200 for gems for special items etc. I am a very dedicated player and I believe I deserve at least an explanation why these actions have been taken other than just a general statement. I don’t deserve special treatment but just basic human explanations so I know what exactly is the issue here.
Forever Against Stacked Servers
Virual [VRUS] Alien Lunatics [StFu] Nocturnal Sxaddx [Nuts] Ft. Aspenwood
That which is dead may eternally lie, but with great aeons even death may die.
First, suspensions are temporary. Terminations are permanent. The message that you are seeing mentions a permanent termination. But I imagine if you attempt to log in again, you’ll see that the message not mentions that you were suspended.
I checked the ticket and it includes crude language, and I noted that the account is suspended for three days. If you have continued questions, please update your ticket.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Sorry in intrude in this even though it’s not my issue but I was curious as to what has happened here. Is this player terminated from his gold/scamming abuse or is he just temporary banned for crude language but a termination message is popped up in error or did this player abuse both areas and he is serving both a termination and a 3 day suspension?
I’m not sure Gaile will post any reasons unless it’s in direct reply to the OP. I’m sure it’s a privacy issue between a player and the company, up until a player openly challenges Anet in its decision.
In GW2, Trading Post plays you!
UPDATE: After emailing a support ticket to Anet. The suspension was changed to the 72 hour suspension instead of the permanent suspension for gold selling. I imagine the error code I initially received was the wrong suspension notice and has since been changed. Thank you.
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Forever Against Stacked Servers
Virual [VRUS] Alien Lunatics [StFu] Nocturnal Sxaddx [Nuts] Ft. Aspenwood
That which is dead may eternally lie, but with great aeons even death may die.
She is pretty good at fixing stuff.