Guild Wars 2

TL;DR version at the end.

On Tuesday the 9th, right after the patch, I went to bed after a long session of play. As I tried to play several hours later, I got the dreaded message:

“Account blocked due to unacceptable behavior.”

For about an hour I waited and retried as the message was sometimes changing to a timeout one. Unfortunately at that point is was evident I would have to contact support, but after some research I found out this was mostly used for “bad people”. I’m anything but a troublemaker. I barely group. I solo 90% of the time and rarely speak in chat. So I started worrying if I had said something wrong or whatever else. I was genuinely worried.

I concluded someone had had a beef with someone else and had picked me up as a virtual punching bag. That person had made a false report on me and one of the GM/Whoever implements those bans didn’t give a crap and banned me (hopefully only for 72 hours as it seemed this was the standard fare for first-time-offenders).

So I promptly opened a ticket. From this point forward, let it be said it took almost three days to have a REAL answer. For that period of time my account was inaccessible. I was NOT able to play or LOG INTO THE kitten FORUM! Really! (Why in Hell is that?!)

It turns out, there was an external booboo with ArenaNet’s 3rd-party credit card processing and my own CC and apparently payment bounced back. And thus, my account was banned. But, it wasn’t real. According to Zach (CS person) things were put back into order, my gems and what I had bought with them properly restored to my account. As soon as I could I logged-in and verified that, indeed, things were back to normal and they were.

Now, don’t get me wrong, I do understand that sometimes, crap goes wrong and things end up askew or effed up, but when that happens, be diligent! Be responsible and do the right thing. This was NOT my fault, it was yours and that 3rd-party of yours. I had NOTHING to do with that.

All I’m asking is for compensation. In my last reply to the ticket (left it open for now) I suggested a Molten Alliance pickaxe as a “We’re sorry this happened” gift. This is how it happens in real life. You make a booboo and tell your paying customers “here’s a gift for you to enjoy”.

The answer I received was:

“Please keep in mind that as a general rule, we are not able to provide any type of compensation, and that is true in the case of the Molten Alliance Mining Pick that you have requested.”

I’m sorry GM ###, but this is not a “General Rule” case. You guys are responsible for this. Not me.

Let me underline that I am also open to other forms of similar bribery (This is a joke by the way!), like any of the other unlimited gathering too, but I’ll admit I have a certain fondness to the Molten Alliance one.

All I’m asking here is to be properly compensated for the wrong done to me.

Yours truly…

TL;DR:
Got a temp ban because ANet’s 3rd-party credit-card processing effed up. Was wrongly banned. Asked for compensation, was denied even though this is no fault of mine. Asking to be properly compensated for the wrong done to me.

Mistakes happen. I was wrongly ‘banned’, as well, but I don’t expect recompense.

Good luck, though.

I was wrongly banned too. Has to contact support and get unbanned. I just shrugged it off. Support are human beings and mistakes happen. It certainly didn’t occur to me to demand recompense.

Actually, your account was banned due to a payment issue. Doesn’t matter that it wasn’t directly your issue. When a payment bounces, Anet locks down accounts really fast. It happens. Deal with it. It wasn’t someone “banning you” because they felt like it. There was a payment issue, and now it’s been corrected. Honestly, it’s a free to play game, you don’t deserve any item for not being able to play for a few days. If this game had a monthly fee, I could see asking for payment, or extra days, but that is about it.

Some people that have received this same error since sept 10th have yet to get a email back.

You have access now, and you want compensation. HA ( spits on floor )

My pal is still waiting, he is 80% done his legendary chomping at the bit to get back into game.

Consider you playing again compensation.

I was wrongfully banned once and was very happy to get my account back, surely if they gave compensation would be nice but they don’t oh well. Even if they did give compensation I think something that is worth a 1000 gems is a bit much, and demanding for it is just strange.

Yeah Dic, of course. Blame me. It’s my fault.

MadJack.8193:

Yeah Dic, of course. Blame me. It’s my fault.

He wasn’t blaming you.

He said to just be glad you aren’t like his friends who are still locked out of their accounts due to an apparent bug in the temp ban system. No timer is displaying or counting down for them. So whether they were banned fairly or not the system is bugged. Which is probably complicating their appeals.

So he’s saying consider the fact that you’re back to playing as quickly as you are and not still banned due to the bounced payment as your compensation for being banned. The quick removal of your ban is your compensation.

This entire subject just reeks of entitlement ….nobody owes you anything for not being able to access a FREE to play game.

The way you write this, is as if someone at support banned your account, where as a 3rd party company did have a system glitch, it sounds like it was the automated system that put the block on your account, and then support removed and fixed it.

Curious about what “compensation” you “suggested” the 3rd party credit card processor give you.