Agent restored wrong account

Agent restored wrong account

in Account & Technical Support

Posted by: behrd.5347

behrd.5347

I have two accounts one of which was hacked. The agent that helped me reatored the account that had no issues on it. I fixed the email i seti t back to the one it should be but i need my hacked account please take a look at the ticket

Ticket # 120901-029070

Thank you.

Agent restored wrong account

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Please update your ticket to explain what happened. Sorry about the mixup!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Agent restored wrong account

in Account & Technical Support

Posted by: behrd.5347

behrd.5347

Please update your ticket to explain what happened. Sorry about the mixup!

I have updated my ticket with what happened i beleive i gave them the serial to the wrong account i corrected the ticket but havent gotten a reply for it. Gailr if you could please pass my ticket number on to one of your service reps i would very much appretiate it. I was very excited to get my account back. Any feedback is great thanks again gaile

Agent restored wrong account

in Account & Technical Support

Posted by: behrd.5347

behrd.5347

gaile just a little bump to see if i can get any help with this, thank you again