Guild Wars 2

Wanted to share a feel good story, since there are still people who feel Anet doesn’t care about the players. My friend’s sister had her account hacked, and e-mailed Support for help. Within a couple of minutes she received a response from the Support Team, and had her account back within 30 minutes after back and forth confirmations.

The speed of the recovery isn’t the only thing that’s amazing. It’s the fact that it’s 1:30am Pacific time, and there’s someone working. If that doesn’t show how far game support has come, I don’t know what will.

Much love for Anet!

You probably were lucky one to be 1st in line, because 1.30am PST is 9:30am GMT and a start of a new workday in Europe.

Seems to be an outlier case looking from the posts on this forum.

Haha my tickets have taken weeks. My current one
Has been since the Karka event. Anet is slow and when they do get to you it’s automated it seems