Annoying disconnects due to by login attempts
in Account & Technical Support
Posted by: mirrorcle.5709
in Account & Technical Support
Posted by: mirrorcle.5709
I cannot do fractals/play the game normally lately due to getting constant disconnects due to someone trying to login my account for the past day. What can be done to stop these people? Will my account be soon compromise?
in Account & Technical Support
Posted by: Loli Ruri.8307
They can’t attempt to login if you convince customer support to change your email, and you change your password. Changing password can be done without customer support usually, by utilizing this website. You still got your serial code and stuff? Customer support will ask you for information upon request to change email.
in Account & Technical Support
Posted by: ShiningSquirrel.3751
They can’t attempt to login if you convince customer support to change your email, and you change your password. Changing password can be done without customer support usually, by utilizing this website. You still got your serial code and stuff? Customer support will ask you for information upon request to change email.
Yes, if nothing else change your password ASAP! If you are getting disconnected due to other logins, it may mean they have your password already.
in Account & Technical Support
Posted by: Smooth Penguin.5294
I cannot do fractals/play the game normally lately due to getting constant disconnects due to someone trying to login my account for the past day. What can be done to stop these people? Will my account be soon compromise?
If someone is logging into your account, the compromise has already occurred.
ArenaNet Communications Manager
As these folks have pointed out, your account appears to be at risk. Please submit a ticket immediately so that Support can assist you in trying to re-secure your account. Then consider using either Two-Factor Authentication System or E-mail Authentication System
in Account & Technical Support
Posted by: mirrorcle.5709
Thanks all I’ve taken the steps necessary and even gotten a mobile authentication. It seems to help a little but at least I’m not getting constant disconnects anymore. I might change my email in the near future. Thanks again.
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