Guild Wars 2

Hi,
For some reason my mail response to support didnt seem to go through. Due to the updated support system. So here I’ll include it aswell in the hopes that it reaches support.

Thank you for the swift response(s). Please do manually apply the code to
my account. Seems like a simple and effective workaround.
Since my arms are getting a bit weary, from carrying lab equipment; relief
in the form of Sparkles would be greatly appreciated.

Cheers
The somewhat silly
Beerdog

Hope this was an acceptable approach to the problem.

Cheers
Beerdog

Hi,
Thank you for the response and here comes the header as it was written in the mail.

" Response

On October 23rd, we transitioned to a new support system and will no longer be accepting tickets through our old support system. To make things easier for you, we have included the links to our new support sites below. We will respond to all outstanding issues submitted prior to October 23rd via email between October 23rd and October 30th. Please bear in mind that you may need to update your support bookmarks and/or shortcuts due to this change.

After October 31st, your ticket history will no longer be available. If you wish to back up any information from tickets closed before October 23rd, we offer you two suggestions:
1. You can log into your previous support account at https://plaync.custhelp.com/app/account/overview and either save your ticket history to your computer as an .htm document or print the tickets you wish to archive.
2. If you primarily used email to contact us, you can access your email account and save the emails related to your customer support tickets.

To submit a new ticket use the links below. Helpful tip: If you are following up on an older ticket, providing a copy of the previous discussion within the new system would be very helpful
Aion – https://support.aiononline.com
Lineage II – https://support.lineage2.com
Guild Wars – https://guildwars.custhelp.com
Guild Wars2 – https://support.guildwars2.com
WildStar – http://support.wildstar.com "

And beneath it the mail that I had written was included.

Hope this helps
Beerdog

Wow, thats a quick response.
Well, it came at 00:31 CEST, 11 minutes after I had sent the email.
The title of the mail was:
[Guild Wars 2 Support] Re: Can’t redeem my Mr Sparkles code (request #6923) [Incident:131025-000734]
And it was probably the wording that made me think something was wrong. I felt it would be weird to get that mail if nothing had gone wrong.

Hope this will help you get to the root of the problem
Beerdog

Also, can paste the answer in its entirety if that would be helpful.
Be warned though, all the previous responses was quoted as well. So it’s long :P

I referred to this thread a few days ago when noticing that my situation is similar. After a full day of complaining about it, I decided to accept that there was just a mix-up with e-mails in that someone was trying to help solve my issue but, at the same time, the system might have been sending obsolete e-mails. So, I waited a couple of days.

Now, I know that’s not the case. Tonight, I received a response from an employee asking me to provide more verification. (This would be the third time on that, by the way.) I am given directions on how to set up a support account and password. Each e-mail asks me to do that. But, I can’t! Those links redirect to https://guildwars2.zendesk.com where there is no entering of a name and password. This is the new system, right? Do they know that? What should I do?

(request #3778) [Incident: 131026-000698]

I bought Guild Wars 2 and I can not log into my account because when I put login and password to login and place, says that one of the two is wrong. I’m des afternoon trying to log in as the payment was made today. I got the key, signed up and made the new account account data is there.

Request received: 15906:Problem in the account. (request #15906)

Jow.5478:

I bought Guild Wars 2 and I can not log into my account because when I put login and password to login and place, says that one of the two is wrong. I’m des afternoon trying to log in as the payment was made today. I got the key, signed up and made the new account account data is there.

Request received: 15906:Problem in the account. (request #15906)

Shame, Gaile! Not even the standard “Make sure you do X not Y” to this?

:p

Anyway, Jow – the same credentials you need to log into the forum are what logs you into the game. (If you check your browser settings under “Saved Passwords” it will probably have it there, if you did save it)

And to make sure : Your “user name” for logging in is your email associated with the account, not the “Jow.5478”. You have been using your email, right?

Thought I should post here aswell (as the review forum post).
Almost a week has now gone by and still no answer from support.

Please make sure nothing is wrong
Cheers
Beerdog