Guild Wars 2

Hello,

I recently purchased GW2 on ebay. After a week or so of play, the account was banned and arenanet stated that the key I’d bought had been purchased with a stolen credit card.

I asked if I could have a new cd key added to my old account to which arenanet sent the following:

“In order to regain access to the game, you must re-purchase Guild Wars 2 again and apply a new, valid code to your account. To ensure this does not happen in the future, please purchase the game from one of our authorized retail partners https://buy.guildwars2.com/retailers or purchase directly from our website https://buy.guildwars2.com/. "

So I did the above. I bought a new key on 11/21/2012, I applied it to my account. Still banned. Still unable to access the account I’ve now paid over $100 for an account I can’t use.

I have since issued 2 requests to have it changed over or for some explanation and the support team has completely ignored me for over a week now.

Edit: Where can I request a refund?

Have you tried getting help for your tickets in the 3 days and older ticket thread? Gaile is a huge help at getting things reviewed when you are not getting an answer. https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/55

Otherwise if you are set on trying to get a refund, you need to ask support for a refund. Via this method – https://en.support.guildwars2.com/app/answers/detail/a_id/9053/kw/refund

I wouldn’t jump to accusation of thefts after your account was flagged as using a stolen serial code. That’s a serious thing and so while it is unfortunate for you, you should also expect them to be cautious with you just in case you are not the innocent party you claim to be which is entirely possible.

Do you have a support ticket in (or updated an old ticket) regarding your account now having a valid serial code but still being banned? If you have then you should post your ticket so the mod team can find out what they can for you.

Hi everyone,

Aladinsane, the first thing you have to do to get your account back is to open a ticket to support https://en.support.guildwars2.com/. If more than 3 days have passed and the ticket is still open, please post your number here https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged so it can be taken as a priority.

Thanks

can i just apply the new code after i purchase it ? or do i have to wait to get that kind of reply after i submit a ticket?

Zil.3071:

can i just apply the new code after i purchase it ? or do i have to wait to get that kind of reply after i submit a ticket?

If I was in your situation I would contact support first and tell them you have a new serial code and you would like to apply it to your account, and ask them to confirm that it is ready to accept a new code and that it won’t still be banned (or whatever was the problem before).

I would do that just to be sure.