Authenticator Problem?

Authenticator Problem?

in Account & Technical Support

Posted by: Burgs.3907

Burgs.3907

So, having not logged in since thursday, i went to log in today and had the authentication pop up. This hasn’t popped up for days so just went with it to obviously log in. When i went to look at the location it appeared to be somewhere miles and miles away. Somewhere ive never even been to and a completely different region. While this works when i allow it as this is the same time at which i try to log in i just wondered why this is happening? I don’t want it to cause problems with my account. Please can someone shed some light on why this is happening?

Authenticator Problem?

in Account & Technical Support

Posted by: Michael.4791

Michael.4791

Your Internet Service Provider is giving the location and usually it is one of his bigger service stations that is named as being local. That place can be hundreds of miles away from your real address.
I would start to worry only, when the “local” address is somewhere abroad or halfway around the globe.

Authenticator Problem?

in Account & Technical Support

Posted by: bbruzer.1723

bbruzer.1723

When going to the black lion trading co. it keeps telling me invalid authentication and will not allow me to do transactions. Any ideas whats up with that?

Authenticator Problem?

in Account & Technical Support

Posted by: bbruzer.1723

bbruzer.1723

Correcting my post…. When going to the black lion trading co. it keeps telling me invaild authorization sorry. Could you help?

Authenticator Problem?

in Account & Technical Support

Posted by: Michael.4791

Michael.4791

When going to the black lion trading co. it keeps telling me invalid authentication and will not allow me to do transactions. Any ideas whats up with that?

Sorry, but that is a different problem of which I know nothing. But the best solution would be to check other threads connected to the BLTC, because I have read about similar problems or to write a support ticket.

Authenticator Problem?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

If you contact Support by filing a ticket through the “Ask a Question” tab on that linked page, they definitely will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet