Guild Wars 2

I try to allow access to an IP adress but when I click ‘’Allow Access’’ the next page that pops up says: ‘’Failure. An Error occurred with your request.’’ Anyone know what I can do?

I know the url in your screenshot says guildwars2.com but the url in the red image says gw2.com, which seemingly isn’t owned by ArenaNet. How did you get to the point where you try authorize an IP address? Did you click a link in an email? Or did you go to the site guildwars2.com by typing that address in your web browser?

1: Try again
2: If persistent, file a support ticket: support.guildwars2.com (ask a question). They will manually add the IP or fix the system so you can do it yourself

gassy.8975:

I know the url in your screenshot says guildwars2.com but the url in the red image says gw2.com, which seemingly isn’t owned by ArenaNet. How did you get to the point where you try authorize an IP address? Did you click a link in an email? Or did you go to the site guildwars2.com by typing that address in your web browser?

Gassy, please click ‘My account’ on the top of this page. You will see the same GW2.com link on the same place. So the site seems valid.

sorry, ignore my comment, it does seem valid as it’s what I see when I try to sign in. But that seems odd… not sure why they’d have gw2.com in the image when that’s not the domain they use.

edit: yep mercury, I did that before I saw your message. not sure why ArenaNet has that there… the gw2.com domain is owned by Marches Sales LLC in Washington state. Affiliate or something? In any case, it looks weird.

mercury ranique.2170:

1: Try again
2: If persistent, file a support ticket: support.guildwars2.com (ask a question). They will manually add the IP or fix the system so you can do it yourself

Wrote a support ticket to them, hopefully they’ll answer soon.