Guild Wars 2

i got a mail from a hacker or something. i never gived my account to anybody and i play it sometimes i want to know is this s a person or a sort of hacker bot

Address: 171.109.8.229
City: Nanning
Region: 16
Country: CN

It sends that email when someone who is not you trys to get into your account. Its likely a hacker trying to access your account.

ok thanks i’m not accepting it:P

Hi,

Borus, its clear your account has been compromised. It is possibly a person trying to access your account to clear it of items/gold and sell them. First thing you have to do is perform a full scan of your system and check for any malicious software. After that, please change your and and email passwords. Be sure to use a strong password. If you want, for extra security, make an email account only for the game so no other improtant stuff you might have in your email might get compromised.

Thanks

Moderator.1462:

If you want, for extra security, make an email account only for the game so no other improtant stuff you might have in your email might get compromised.

Could you tell us how to change the email associated with our GW2 account please.

The option to change email does not exist in ‘My Account’, so unless there is some sneaky way to do it the encouragement to change it is no help at all.