Guild Wars 2

So, first off let me state that last night I had a log-in attempt from an unauthorized network in China and thankfully the system implemented by ArenaNet prevented the hacker from getting into my account and robbing me blind. I couldn’t be more relieved that the email authentication worked exactly as I had hoped and prevented the breach. However, this put me on my toes, as I have never shared this password with anyone and have kept my PC free of any sorts of keyloggers or unauthorized software. So, I decided to beef up my account security and download the mobile authentication as an additional security measure. When I went to go look at my security page, I noticed something strange, an authorized network in California. My first thought was, well maybe this was when I was playing on a tethered network with my brother in law, but I am not entirely certain.

In short, my question is:
Is there a way to remove networks from the “Authorized Networks” listing in Account Security?

Vincent Von Demetri.1450:

So, first off let me state that last night I had a log-in attempt from an unauthorized network in China and thankfully the system implemented by ArenaNet prevented the hacker from getting into my account and robbing me blind. I couldn’t be more relieved that the email authentication worked exactly as I had hoped and prevented the breach. However, this put me on my toes, as I have never shared this password with anyone and have kept my PC free of any sorts of keyloggers or unauthorized software. So, I decided to beef up my account security and download the mobile authentication as an additional security measure. When I went to go look at my security page, I noticed something strange, an authorized network in California. My first thought was, well maybe this was when I was playing on a tethered network with my brother in law, but I am not entirely certain.

In short, my question is:
Is there a way to remove networks from the “Authorized Networks” listing in Account Security?

I want a solution for that cause i have the same problem, when i clearly didnt authorized any network thats in China also. Would help everyone if we can find out how to block access from this networks we didnt obviously allow.

It seems like there is definitely a need for it, it’d give players an additional level of control over their account security. Hopefully the feature is already there, and if it isn’t, maybe the team should consider adding it as a feature?

Vincent Von Demetri.1450:

It seems like there is definitely a need for it, it’d give players an additional level of control over their account security. Hopefully the feature is already there, and if it isn’t, maybe the team should consider adding it as a feature?

Yup, we need to have this option. Or else they will just walts in, when you get new stuff and steal them again. This ability is a good option to have.

You have to open a ticket with support to get them to remove it. The automatic response you get will have nothing to do with it and you’ll be lucky if the written one when they actually address your ticket does either.

When I had to have some networks removed, I got an automatic response that had nothing to do with it, then a response that still had nothing to do with it, then they told me that I have to change my password through them to reset it, (which it didn’t do) then finally they removed them for me. So open a ticket and keep pushing to have the networks removed.

Gaile Gray.6028:

(I’m sorry you got a protracted or inaccurate answer, Arsenic Touch, and I will follow up on that. May I have your ticket number?)

121213-000530, thank Lance (whoever that guy is) for me, he was the one that said he removed them.

Thanks Gaile, can’t wait to see this added down the road.