Guild Wars 2

The following is a message that I’m posting for a guildmate who can’t currently log in to the forums:

I’d just like to pass along my recent experiences with Guild Wars 2 flagging systems and customer service as I find it particularly appalling the way they are currently treating paying customers in the hopes of catching the very small percentage of people breaking the terms of service.

My account was banned yesterday (5/23) about one hour after sending 100 gold to a guildmate; our entire guild had collected this gold in order to help him level up a new character quickly for wvw using crafting. I have no history of sending massive amounts of gold to other accounts. In the past, I have sent or received emails with 20-25 gold several times due to the fact that our guild was split over two servers during a move and some guild members did not have access to the guild bank. At most, this may have happened 3-4 times and never for amounts higher than ~20 gold.

Somehow, this translates to RMT/gold sales to ANet’s flagging system, and my account was banned during the middle of cursed shore events with my guild for basically no reason. No big deal, right, sometimes automated systems mess up. I filed a ticket in the hopes that it would be resolved quickly. This morning, I get a reply insinuating that my account had been hacked and asking another 10 questions to verify my account security. I thought this was odd, but at first put it down to a simple administrative mistake. However, after reading some of the forums and talking to some other players I know in game, my new theory is that the new “anti-bot” or “anti-hack” policy is simply to ban everyone that the flagging system even gives a 1% chance of breaking the tos and then force them to answer dozens of account security questions to restore their account.

The topping on the cake was when I went to post my problems in the forums only to find that I wasn’t allowed to access them because my game account was currently suspended. So essentially, we’ve got a system like this:

1) Permanently ban any account that sends or receives gold
2) Force the account holder to answer 16-20 security questions to restore account
3) Block the account holder’s forum privileges so they can’t complain

Is this really a good direction for game security to be heading? Even after my account is restored, I’m going to be paranoid about ever sending gold or items again…that’s a really fun way to play a game, thanks anet. I for one would prefer a few hacked accounts to slip through rather than living in a virtual police state.

I am not sure what you hope to accomplish with this post? You have no user name, no ticket numbers, nothing to identify the person having the issue.

Your friend should click on the support link at the top of the forums. In the middle of the page, “Ask a question” and open a support ticket. Support accounts are separate from forum accounts, so if he does not already have a support account he can create one on that same page. These situations are usually handled quickly by support, but if he has not heard from support in 3 days, you can post the ticket number in the sticky thread located here:

https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged