Guild Wars 2

Ok so this is for people who are still playing this game.
I played a bit in the past but i am not playing anymore.
Went to cehck my Emails today and noticed that arenanet gave send me 2 emails. one is for changing the pw and the other one was for getting authorization.
So they gave me the ip and tracing it down got me to the US.

Also i just found out that he someone managed to get authorization trough the account management while i was logged in.
Since its been almost a year since i played this cant be a keylogger or anything else. (havent looged in for like a year or something.)
just a Reminder for people caring about their account and to the Support.Do a better job -.-

Sukudo.5641:

Ok so this is for people who are still playing this game.
I played a bit in the past but i am not playing anymore.
Went to cehck my Emails today and noticed that arenanet gave send me 2 emails. one is for changing the pw and the other one was for getting authorization.
So they gave me the ip and tracing it down got me to the US.

Also i just found out that he someone managed to get authorization trough the account management while i was logged in.
Since its been almost a year since i played this cant be a keylogger or anything else. (havent looged in for like a year or something.)
just a Reminder for people caring about their account and to the Support.Do a better job -.-

You might find this informative: https://forum-en.gw2archive.eu/forum/support/account/Account-Security-What-you-need-to-know/first#post3884132

nope its not. already know that

Support can hardly be held responsible for each player’s email security or how often they use passwords elsewhere. If someone contacted CS using your email address, it is likely they have compromised your email account.

It might be prudent to change your password, or your account altogether. Good luck.

My Email account didnt send any emails. Arenas automatic reply system send emails about the change of the pw and the authorization of a new ip.

Okie-dokie. Good luck.

Sukudo.5641:

My Email account didnt send any emails. Arenas automatic reply system send emails about the change of the pw and the authorization of a new ip.

You do know they could send the email then erase the email from the sent folder thus erasing all traces of it being there.

And if it was something on ANet’s end (aka: their database getting hacked), the forums would likely be flooded DAILY with I got hacked threads. Not just the handful of threads that come up each day.

Chances are a third party fan site got hacked and hackers sold off emails and passwords to the highest bidder. Those buyers then went and checked to see if that was the direct GW2 account e-mail and password (because not everyone is smart enough to use a different password). If that isn’t the direct password, then they try the e-mail.

And if you bought the digital copy online, you likely got e-mailed the serial code and the receipt of purchase. Now the hacker has access to that for contacting CS to get the password on the account changed. And hackers are smart enough to erase any and all evidence they were in your e-mail at all.

^ What Seera said. Odds are that a 3rd party fan site got hacked and the hackers harvested all the login info there. The people who got hacked likely used the same password on the fan site as they did on their e-mail and as the GW2 password. (This is how I got hacked many years back in GW1. GWGuru got compromised and they stole the passwords from there. I was careful enough to use a different password for my GW2 account, the fansite and my e-mail account, but unfortunately I’d forgotten that way back when I first started GW1, I’d also created an NCSoft master account for a one-off support issue and THAT account used the same password as the fansite. The hackers used that master account to get in and reset my GW1 password. Lesson learned. I now use unique passwords EVERYWHERE.)