Guild Wars 2

I have been permanently banned since August 29th for no reason at all. It states I have been permanently banned for violation of the User’s Agreement and nothing else. I have submitted tickets with answer but they all have said that they updated my account and changed my password so I am able to log in but that is not the case. Here are the support ticket numbers.

120830-001189

120902-003752

I believe the reason I got permanently banned a week ago was because I got hacked. Here is the latest response from customer support.

Thank you for contacting the Guild Wars Support Team. We understand you are unable to login into your game.

We checked your account and made an update to your account and changed your password to increase security.

Please use the following as your password for your Guild Wars 2 account: **********

At the moment, you can’t change your password but please watch www.guildwars2.com for any information regarding additional services and updates. Thank you for understanding.

Please be aware that the Support Team is unable to restore any missing characters or items.

Also, be sure to read the important information provided by the link below to help ensure the security of your account:
Title: Security FAQ
URL: https://guildwars.custhelp.com/app/answers/detail/a_id/993

If you have any other issues or questions, please let us know.

Yes, the password I can use is correct but I can’t log into the game because it says I am permanently banned and I state that in all of my tickets but because I put hacked in there they think I’m not banned. It’s like they aren’t even reading my entire ticket.

This is severely frustrating, I have been waiting to play this game since the GW2 cover on pcgamer when Eye of the North launched.

I have also got this response saying I only get a 72 hour suspension for offensive language, but it is permanent for no reason. Only says Permanent ban for violation of the User’s Agreement, here is that ticket.

Hello,

Thank you for taking the time to contact the Guild Wars Support Team. If you’re receiving a message saying your account has been blocked due to inappropriate behavior (error: 45) the first thing you should do is look at the in-game message shown at the login screen when you attempt to login, where you will be informed if you were suspended for an offensive name or for inappropriate behavior (usually chat).

To keep Guild Wars 2 a pleasant place to be, we take action against racist names, hate speech, overtly crude language, and other unacceptable behavior. If your account is blocked for a chat offense, the account is given a three-day suspension. If it is blocked for an offensive name, you will be required to rename the character name and, in most cases, will also be given a three-day suspension.

You can read our Naming Policy here: https://www.guildwars2.com/en/legal/guild-wars-2-naming- policy/.

GW2 support policies are presented in the Conduct Breaches and Outcomes document located here: https://www.guildwars2.com/en/legal/guild-wars-2-conduct-breaches-outcomes/
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All correct information for other accounts but incorrect for me, I have a permanent ban for violation of the User’s Agreement, but which part exactly.. I have no clue because I’ve done nothing to receive a permanent ban and apparently the customer support team doesn’t know either

GaileGray.9587:

According to the records, there was a violation for racist chat. If your account was hacked, then perhaps the hacker was the one who was offensive. As the agent who wrote you this afternoon said, they’re investigating.

Is there a reason why it doesn’t say offensive language when I log in lol, it just says permanent for some reason.

Could I also get someone to look at my account and let me know why I’m permanently banned? I haven’t even played the released game yet. It was my first time trying to log in since the beta weekend events (I was on vacation).