Been less then 2 weeks

Been less then 2 weeks

in Account & Technical Support

Posted by: Mythbane.3261

Mythbane.3261

My account has already been hacked. How do this company plan to keep my account info safe? Before you ask I have different PW on all accounts I have. I logged off last night and ever thing was fine. I log in today and all the silvers on my toons are gone. I would like my silvers returned please.

Been less then 2 weeks

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

My account has already been hacked. How do this company plan to keep my account info safe? Before you ask I have different PW on all accounts I have. I logged off last night and ever thing was fine. I log in today and all the silvers on my toons are gone. I would like my silvers returned please.

If this was an “us” issue, tens if not hundreds of thousands of accounts would be affected. Instead, this is an individual issue related to each account and the answers to why it happened are numerous: Shared accounts, insecure passwords, common credentials, and more.

Security is a primary concern, and we take our responsibility seriously. You can count on that now and in the future.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet