Guild Wars 2

Hello All,

I’m asking this question in name of a RL friend of mine. For some weird reason and very recently, during the last 2 weeks, he cannot access anything in the Black Lion Trading Company. with that I mean to include trading post, sell, transaction history .. practically anything related to the “o” shortcut. he also tried accessing the menu through the actual NPC, the black lion deliver agent item and selling/buying directly from inventory.

To make things worse I asked him to write up this post himself / make a ticket but for some weirder reason the GW2 website is loading in compatibility mode and he’s having issues logging. (how/where do you make a ticket exactly pls? he did use the in-game help feature but we are not sure if it was a bug report or an actual ticket)

The rest of the game play is fine with no kinks or negative features.

As a side note he did run a cleaner software and updated the usual suspects for completeness sake (jave, flash, directx and so forth, btw OS is windows 7). He also deleted the gw2.tmp and crash.dmp from the installation folder as well as the cache from the appdata\local\temp\gw2* (he did not have the 3 lone files gw2.dat, gw2.exe and gw2.temp which i do have in the same path) we also tried the repair guide shown here (https://help.guildwars2.com/entries/28148006-Repairing-the-Game-Client) to no avail.

Any help suggestions guidance and ideas are welcome and appreciated. since he already missed out on some gem related offers/gems for gold trading cause of this issue.

Thanks.

I’m assuming since you are posting that he can’t access this page to make a ticket here. If he can he goes to the top of this page-Support, then top of the page-Submit a request. From there he can make a ticket. If he can’t then he can email them at Support@guildwars2.com to start a ticket that way.

Contacting them directly would be better for him to get this resolved.

Here is the link to Support/Submit a Request your friend can paste into his browser:

https://help.guildwars2.com/anonymous_requests/new

in-game report doesn’t generate a ticket. You need to use the support feature from the website as Astral listed the location to find it.

This is not a new issue. Blank page of BLTP goes back to launch. It’s just a reoccurring problem. I’m now experiencing it personally. I had not experienced this problem before personally (although many others had), but it works after restarting the client (usually). When I first log into the game, it’s fine and easily accessible. After playing for awhile and attempting to access it, blank page appears. It’s very annoying and nearly game-breaking as I can’t access the Cash Shop/Gem Store, Trading Post to buy items, sell items, browse items, etc…

hey guys thanks for the interest and replies. yes he should have an active ticket now.

For mostly mac beta users the tp has been down for 3 days now, I have access to picking up money but nothing else. I read it is related to heartbleed.com, so it seems it isn’t only a mac issue then. There is little your friend can do, is out of our hands. Sadly we are missing out on a few sales, what timing.

Yifang.8260:

For mostly mac beta users the tp has been down for 3 days now, I have access to picking up money but nothing else. I read it is related to heartbleed.com, so it seems it isn’t only a mac issue then. There is little your friend can do, is out of our hands. Sadly we are missing out on a few sales, what timing.

It was already stated by ANet that the sales will not be ending today. You will not be “missing out” on any of them.