Guild Wars 2

Bought a copy of game for wife on 8/29, we went through the account creation process via a serial purchased from best buy, never got a an account/confirmation email and the trying to reenter serial just says it is already in use. Also, it also never appeared in junk folders etc.

it’s been sitting since 8/29. Please help.

Reference# is 120831-004430

If you used a hotmail account there was a known problem with hotmail blacklisting Anet so you wouldn’t of even gotten the confirmation email. Try, and I have no idea if this will work, to log in here with the account name/password you were trying to create. If it lets you change the email/username to a different email if you have access to one and see if it then sends the mail and allows the account to work to log in to the game.

Good idea, we did try logging in with the account we thought we had created after waiting for a while and seeing no email – but nothing would let us in and it actually says the email is not valid. And yes, it was actually a hotmail email

Only thing I can suggest is either to wait it out then or submit a second ticket following the hacked account prioritizing steps because they claim they are prioritizing hacked accounts and other account login blocking issues and this is certainly an account login blocking issue.

Another tip: post your 1st ticket and prioritization ticket numbers here:
https://forum-en.gw2archive.eu/forum/support/account/Players-Awaiting-Help-merged

thanks guys! appreciate the help!

Dahgoth.4617:

Another tip: post your 1st ticket and prioritization ticket numbers here:
https://forum-en.gw2archive.eu/forum/support/account/Players-Awaiting-Help-merged

This does nothing by the way

Oh almost forgot does the account have a GW1 account linked to it?

Nope. Totally new account just bought for wife. And she is po-ed she cant play, she loves this game

Zuruck.1896:

Nope. Totally new account just bought for wife. And she is po-ed she cant play, she loves this game

Totally sucks. We all love the game which is the worst part. They did SO many things well and then all their hard work goes right down the drain because the fall on their face with security first and customer service second.

Yes, waiting 8 days for a return email or contact of anykind here… with no end i can see in sight

My friend is having the same exact problem except going on nine days now come on support help us out please we just want to play. Im sure he can relate to your wifes PO-edness. His reference number is 120828-010239

Guild Wars 2 is making my wife cry. ;_;

Thanks but that’s literally all we have, as the account was never fully created, and never got any type of email with any info. We cant re-enter the CD key either, it says its already in use.

Zuruck.1896:

Bought a copy of game for wife on 8/29, we went through the account creation process via a serial purchased from best buy, never got a an account/confirmation email and the trying to reenter serial just says it is already in use. Also, it also never appeared in junk folders etc.

it’s been sitting since 8/29. Please help.

Reference# is 120831-004430

Hey man I had a similar issue I bought mine through gamestop digital download and it turns out they accidentally gave me a CD key they already had in their database and not a new one. I had to call Gamestop and they gave me a new key…

If you bought it through a 3rd party make sure you got the right CD key from them.

Yet another day with no contact from Support forces. Wife still outside the barricaded door, slathering and screaming things outside the range of human hearing. Oxygen and food almost out, don’t think I can last much longer…