CLIENT issues
If you are having issues with the client, try the tech help forum.
If you simply can’t recall you password, check your browser’s security settings for remembered passwords and set it to show them for you.
ArenaNet Communications Manager
I received Guild Wars 2 as a gift the past holiday. I played it on my pc, then got a new one. There was an account recovery issue which was bull, because I wanted to play GW2 on a new pc, after weeks of hastle, someone from arena.net called and we got it resolved. Fast forward to today, I got a $1500 computer, and I decided to download GW2 onto that, I tried to log in to the client with my new disk copy because of the last pc, and it gives me the SAME ERROR! I submitted a question and they say, “change your password” There is not a problem with the site, ITS THE CLIENT. I submitted another question today (8/2/13), making some of the words in caps so i can get a new result. Shed some light on this issue, please.
Honestly, there is no problem with the client. Millions of people download, register, and play the game without problem. Please update your existing ticket and the team will assist you with this individual issue. Please close out the new ticket — this is a continuing issue and it seems more reasonable to discuss in the existing ticket.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet