Can not buy Gems
probably arenanet locking you out like they did me when I tried to make multiple purchases,
Contact support with the error message and they should unlock you for “blah hours”
DANiEL — did you remember to choose the little image of a MasterCard when trying to purchase? I’ve been told that you need to do that and some players have said they didn’t make the “this is the card I’m using” choice and were not able to complete the purchase.
Could you let me know?
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
i got the same problem as him, but im useing paypal. i have tried with 2 diffrent paypal accounts with diffrent payment cards. non of them work.
Well I’ve tried checking it and have tried not to check it, but nothing works. It seems to be an error, as you may be able to solve?
Have tried everything but get only an error of messages when I press confirm.
i got the same problem as him, but im useing paypal. i have tried with 2 diffrent paypal accounts with diffrent payment cards. non of them work.
That’s very odd, and I don’t think the stop is coming from us, but it’s hard for me to appraise that. I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. Support should be able to assist you in making the purchase.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Well I’ve tried checking it and have tried not to check it, but nothing works. It seems to be an error, as you may be able to solve?
Have tried everything but get only an error of messages when I press confirm.
I wish I could help you, but I just don’t h ave the tools that the Payments Team has at their disposal to figure this out. So go ahead and contact Support directly. Fild a ticket through the “Ask a Question” tab on that linked page and they’ll work with you to make this happen. Very sorry for the inconvenience!
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Remember to exclude the spaces when you are typing your card number.
xxxx xxxx xxxx xxxx not like this
xxxxxxxxxxxx like this
Just a note, if the suggestions do not work, we’re aware of a few (fewer than 100) transactions that are “stuck” right now. That may include yours, DANiEL and Pantad Burk. The team is investigating this.
If you were able to complete your purchase, could you please update this thread? Thanks.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
I have had the same issue for over 8 days..And have sent in more than 10 tickets and more than 15 replies.. I have barely been answered, and have been given me the exact same response every time. Its a frustrating continuous loop which has done nothing at all for me.. Can you please… help me fix my issue and purchase gems… i have already lost over 19g in profit during this time.
Regards
Still can not buy Gems. What happened when you checked out what was wrong?