Can not buy Gems

Can not buy Gems

in Account & Technical Support

Posted by: DANiEL.9548

DANiEL.9548

Hi I have been trying to buy Gems with my MasterCard, but it says all the time that it was impossible to carry out the transaction. Why does this happen? Is there any solution to my problem?
Know that I have money in the account so it can not be why.

Can not buy Gems

in Account & Technical Support

Posted by: Kaeden.6952

Kaeden.6952

probably arenanet locking you out like they did me when I tried to make multiple purchases,

Contact support with the error message and they should unlock you for “blah hours”

Can not buy Gems

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

DANiEL — did you remember to choose the little image of a MasterCard when trying to purchase? I’ve been told that you need to do that and some players have said they didn’t make the “this is the card I’m using” choice and were not able to complete the purchase.

Could you let me know?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Can not buy Gems

in Account & Technical Support

Posted by: Pantad Burk.3598

Pantad Burk.3598

i got the same problem as him, but im useing paypal. i have tried with 2 diffrent paypal accounts with diffrent payment cards. non of them work.

Can not buy Gems

in Account & Technical Support

Posted by: DANiEL.9548

DANiEL.9548

Well I’ve tried checking it and have tried not to check it, but nothing works. It seems to be an error, as you may be able to solve?
Have tried everything but get only an error of messages when I press confirm.

Can not buy Gems

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

i got the same problem as him, but im useing paypal. i have tried with 2 diffrent paypal accounts with diffrent payment cards. non of them work.

That’s very odd, and I don’t think the stop is coming from us, but it’s hard for me to appraise that. I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. Support should be able to assist you in making the purchase.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Can not buy Gems

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Well I’ve tried checking it and have tried not to check it, but nothing works. It seems to be an error, as you may be able to solve?
Have tried everything but get only an error of messages when I press confirm.

I wish I could help you, but I just don’t h ave the tools that the Payments Team has at their disposal to figure this out. So go ahead and contact Support directly. Fild a ticket through the “Ask a Question” tab on that linked page and they’ll work with you to make this happen. Very sorry for the inconvenience!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Can not buy Gems

in Account & Technical Support

Posted by: Boomstin.3460

Boomstin.3460

Remember to exclude the spaces when you are typing your card number.

xxxx xxxx xxxx xxxx not like this

xxxxxxxxxxxx like this

All is vain.

Can not buy Gems

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Just a note, if the suggestions do not work, we’re aware of a few (fewer than 100) transactions that are “stuck” right now. That may include yours, DANiEL and Pantad Burk. The team is investigating this.

If you were able to complete your purchase, could you please update this thread? Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Can not buy Gems

in Account & Technical Support

Posted by: Tersias.9872

Tersias.9872

I have had the same issue for over 8 days..And have sent in more than 10 tickets and more than 15 replies.. I have barely been answered, and have been given me the exact same response every time. Its a frustrating continuous loop which has done nothing at all for me.. Can you please… help me fix my issue and purchase gems… i have already lost over 19g in profit during this time.
Regards

Can not buy Gems

in Account & Technical Support

Posted by: DANiEL.9548

DANiEL.9548

Still can not buy Gems. What happened when you checked out what was wrong?