Guild Wars 2

I already made a ticket it won’t hurt trying another way of support. I’ve bought this game before it went live and after a couple of months i asked for a refund and got it. Now i’m trying to get back on it: i bought another serial and linked it to my old account. Buuuut i can’t log into the game, i get an error message saying my account was closed in order to fulfill a request for a refund and i can’t use the new serial to create an account.
Please help me. Thanks.

Any refund request or chargeback puts a black spot on your account history. Due to this, only Anet Support can make the decision to allow you back in game or not.

No one here on the forum can help you. You will have to contact support. https://en.support.guildwars2.com/

From Gaile Gray, another thread:
“Be aware that if one gets a refund, the account is permanently closed AND the credit card associated with it is disabled and may not be used in the future in any purchases related to Guild Wars or Guild Wars 2 (or any other NCsoft game). This means that it may not be possible to simply get a refund and start a new account”.

It is illogical to ask for a refund, and then buy the game again…
We don’t have to pay each month to play the game, so why didn’t you just left the game (uninstall) and when you wanted to play again, just install log in and play.
The account wouldn’t have been deleted or blocked.

A refund can not be undone. So the account you had is lost forever. To see what else can be done for you, you should contact support.

Gaile Gray.6028:

Astral Projections.7320:

From Gaile Gray, another thread:
“Be aware that if one gets a refund, the account is permanently closed AND the credit card associated with it is disabled and may not be used in the future in any purchases related to Guild Wars or Guild Wars 2 (or any other NCsoft game). This means that it may not be possible to simply get a refund and start a new account”.

Thank you. That is correct.

mercury ranique.2170:

A refund can not be undone. So the account you had is lost forever. To see what else can be done for you, you should contact support.

No. Nothing can be done to reverse this situation and suggesting that someone contact support is pointless (and a waste of resources). The account and related credit cards are not accepted in the future, for what I hope are obvious reasons. A refund is permanent and irreversible, and we communicate that before we process the request.

This issue is owned by the person who requests/asks for/demands a refund, and no one else. Those who chose to come back to the game may do so on a new account, but we are not able to relink a GW account to a new GW2 account, nor re-enable the first GW2 account.

Hi Gaile,
Sorry it wasnt my intention to get more unneeded tickets. I was saying it cause of these two parts of his message:

i bought another serial and linked it to my old account

and i can’t use the new serial to create an account.

Maybe I’m reading it wrong but he paid again for the game, used the productkey (serial) on his old account, discovered as you are saying that thats not possible, and now can’t use that newly bought productkey anymore to create a new account.

But off course you have more info then me and I might be reading it wrong