Guild Wars 2 Forum - Account & Technical Support

Can't Purchase Game

I am trying to buy another copy of the game from the website, but everytime, with different browsers and different computers it says there was an error with my information and to try again. I have done evrything several times, there is nothing wrong with my credit card # or anything.

Can't Purchase Game

in Account & Technical Support

Posted by: Wrydan.2510

Wrydan.2510

Having this same issue. My girlfriend is now trying to buy it for her computer, but it keeps saying the info is invalid.

Prima Noyan – The Original Rainbow Guardian.
[CVA] has spread from Eve Online to GW2!
“For The Toast”

Can't Purchase Game

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

By chance have you submitted tickets about this? I ask because I want to forward this to the Payments Team for their review and if there are any associated tickets, I’d like to reference them in my note. Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited 2012-11-30 18:02:55 by Gaile Gray.6029)

Can't Purchase Game

in Account & Technical Support

Posted by: Wrydan.2510

Wrydan.2510

yes, we have both submitted tickets regarding this issue. my ticket is labelled “Unable to purchase second copy of client for girlfriend” =)

Prima Noyan – The Original Rainbow Guardian.
[CVA] has spread from Eve Online to GW2!
“For The Toast”

Can't Purchase Game

in Account & Technical Support

Posted by: Papa Shongo.8104

Papa Shongo.8104

The only ticket I have submitted is:

Incident: 121126-002710

For my wife’s account which looks to have the game refunded, since I haven’t heard anything about it I was just going to buy another copy and see what happens, but then this happened.

edit* I also posted this incident in the sticky.

Can't Purchase Game

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Wrydan.2510:
yes, we have both submitted tickets regarding this issue. my ticket is labelled “Unable to purchase second copy of client for girlfriend” =)

I’m sorry, Wrydan, but do you have the 12-digit number? It would help me so much to have that!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Can't Purchase Game

in Account & Technical Support

Posted by: Wrydan.2510

Wrydan.2510

yes, it is 121130-001606

sorry bout that =P

Prima Noyan – The Original Rainbow Guardian.
[CVA] has spread from Eve Online to GW2!
“For The Toast”