Guild Wars 2

After a week of waiting, I got an “auto reply” from the customer service still saying that I was involve in real money trading. So I decided to buy a new serial code to continue playing because I don’t want to spend another week waiting for nothing. I’ve read from another post I can add a new code to my account

but when I do the exact same thing an error pop out says

The serial code you’ve entered is not valid for this region. Please apply the serial code to a valid account in the correct region.

So I wonder can I actually add a new code to my terminated account? If yes, will I have to wait another week for the customer service to fix it for me or there’s other option?

Thanks

I checked buy.guildwars2.com out of curiosity (I got my serial key from an authorized reseller in my country) and it redirects me to buy.guildwars2.com/en, which in turn gives an error.

Checked on multiple browsers, too, same error whether logged in or out (I’ll report the error in the correct section shortly if it hasn’t been reported yet). So in my case, at least, I wouldn’t have been able to buy a code from that page…

I am totally confused. Isn’t an authorized reseller a valid source for obtaining the game? Cause i have exactly the same issue. My account is suspended and i went ahead and bought a retail version of the game from an authorized reseller. I am getting the same error with the two persons above.

And i am still waiting from support to reply my ticket as to why my account was suspended, but since i am pretty sure it is suspended due to a non authorized reseller i decided to go ahead and get the game this time from an authorized one.

So till now i have spent 105 euro on a game that i am unable to play.

Totally confused and disappointed.

Gail, correct me if I’m wrong, but this sounds like the posters above purchased an invalid key meant for a different region, so now when they are trying to use a legitimate key from the correct region, it is being rejected. Does this sound right?

And i would also like to know whats limitations a region introduces.

For an example with my first key that i got from a non authorized reseller i was able to play on the EU servers. So either i had the EU key or the key itself doesn’t limit you from accessing different regions, if that’s the case i don’t understand why use different regions for keys.

In any case i am only assuming that my first key was an EU key based on the key description on the sellers page.

Regarding the second key i am absolutely sure it is an EU key bought from an authorized reseller listed on the GW2 page itself.

Well, yet i am still getting the “invalid region” error when i try to add my second key.

Gaile i do understand that you are trying your best to help out people with questions but when you suggest me to discuss this issue with support i somehow start counting the extra days that i wont be able to play while waiting for the support that still hasn’t replied to my first ticket.

Thank you for the suggestion though.

And let me suggest that you should not let the publisher do the supporting in your next game release.

An information that affects more than a couple of customers should be made available on the forums for public view and should not be addressed over support tickets.

Just got the reply from the Support.

To register you new serial code on top of the old one, you need to enter to the page of the Guild Wars 2 country where this code was bought and register it here. You need to say yes to an existing Account and provide your information to stack the code on top of the other.

What page is that? I can only find one register page that is register.guildwars2.com and there is no region selection.
Btw my code is bought from the buy.guildwars2.com

My account got suspended due to seller asked for a refund, but thus I went and bought a new cdkey and register but I’m still getting the same error saying i’m suspended. Anyone having the same problem?

My support ticket #121027-000349

Yea me too, when i try to apply my new cd key

The serial code has already been applied to your account.

Still my account suspended.

“To register you new serial code on top of the old one, you need to enter to the page of the Guild Wars 2 country where this code was bought and register it here. You need to say yes to an existing Account and provide your information to stack the code on top of the other.”

Ok running out of patience here. Gaile please find out who is behind this reply to Stef.9328 and inform him to stop trolling the customers.

This is ridiculous, do we really have to wait for days on no end to get an answer like that?

Let me inform you how it goes! I am 30 years old and i am treated like a child. I submitted a ticket on Monday due to my account being suspended (probably my mistake since i bought the game from an non authorized reseller), i did wait for three days, i got no reply whatsoever, i started reading the forums and found out that if your ticket is ignored you have to post on a special thread which i did, well it is 6 days now and i still got no reply to my ticket, the only thing that i know is that the account team is reviewing my ticket and that’s cause Gaile stated so, so i really have to take her word for it.

I decided that since i am dealing with a bunch of incompetent people on the support team, i should do something myself to speed up things and finally be able to enjoy a game that i like. I went ahead and followed Gaile’s directions to the letter! Bought the game once again from an authorized reseller. I am still unable to play, i am unable to get though all this lack of respect from your side NcSoft & ArenaNet, no matter how hard i try.

And what i am reading here is making me even more mad. You say that we should not pay attention to all the posts and threads on account issue since most of the people that are making them are either gold sellers or botters, well excuse me i think you are totally wrong. I judge from my own experience, i find myself reading these forums instead of playing the game, i see the same people with the same problems expressing their anger and disappointment for over a week now and all YOU come up with is that we should not pay attention to all this cause we are the minority? Excuse me NO, i already feel cheated and i wont let anyone treat me like a child.

I paid for YOUR product twice i demand answers, i dot even care anymore if i get my account back. I need an official apology from YOU. If you cannot handle issues like that then you should stay out of this business and entertain yourself with something other than insulting customers.

On a side note, what happens with all the people that are not reading the forums? Are they being ignored for weeks?

Calm down Kotik, now I’m told that since my account was terminated, I have to create a new one to continue playing, I don’t know if it’s the same case because mine was banned for real money trading/botting. Guess I’ll just request a refund

Honestly this is a shame for a company like this. You can spent money to research and develop good game, and incompetent to find good customer support. It time to laid off your staff and find better one.

Well the way i see it, adding a new key to an existing account doesn’t work. I just got a reply from customer support (after 7 days) regarding my 1st ticket, they are asking for more details. I guess now i will have to wait 7 more days for the next reply. I am seriously considering quitting the game. The only thing that keeps me waiting is curiosity and the fact that i bought the game for a second time. So it is 90 euro for me till now and 7 days of just waiting. I don’t want to blame anyone but i think most of us would agree, that’s not the way to treat customers.