Guild Wars 2

Okay here’s the deal. I’ve changed my original account email to a newer one, because it was on a crappy old SLOW free e-mail service, ‘cause my GW1 account was registered there. So I’ve changed it to a new e-mail a few months back…

But here’s the problem: My e-mail authentications still get sent to my old e-mail, eventhough under my account name here on the site, it shows my NEW account e-mail… I still have access to both, but I’d rather have my authentication e-mails sent to the NEW e-mail, because it’s sooooo slow and painful to authenticate it from the OLD e-mail address.

Did you go through support to request your email change?

Because once you register gw2 with an email, the only way to change it is through support.

Also, is is not a tech issue but an account issue.

Wow, your support is simply terrible guys. It’s taking me forever to convince your support that I WANT TO CHANGE MY EMAIL ADDRESS not account name or serial code.. Does anybody even read this submited request? All I get is same template in response:
“Hello ,

Thank you for contacting the Guild Wars 2 Support Team!

The option to change your Guild Wars 2 Account Name is not currently available on the Guild Wars 2 site. However, if you need the account name to be changed due to not being able to login, please reply with the following information:

• Your Guild Wars 2 Serial Code
• Order ID

• Last four digits (ONLY) of the credit/debit card used
• PayPal® Invoice ID associated with the purchase
• The name of a character on the account

• The date the account was created within 72 hours

Regards,"

And all that to just change an email address..

wrobel.6194:

Wow, your support is simply terrible guys. It’s taking me forever to convince your support that I WANT TO CHANGE MY EMAIL ADDRESS not account name or serial code.. Does anybody even read this submited request? All I get is same template in response:
“Hello ,

Thank you for contacting the Guild Wars 2 Support Team!

The option to change your Guild Wars 2 Account Name is not currently available on the Guild Wars 2 site. However, if you need the account name to be changed due to not being able to login, please reply with the following information:

• Your Guild Wars 2 Serial Code
• Order ID

• Last four digits (ONLY) of the credit/debit card used
• PayPal® Invoice ID associated with the purchase
• The name of a character on the account

• The date the account was created within 72 hours

Regards,"

And all that to just change an email address..

Gw2 terminology is confusing.

Your account name is your email. That’s what they call it. When you log into the game or forum, the first slot says E-mail/Account Name.

The name wrobel.6194 is your Display Name.

This confuses EVERYONE. imo, they should make it simply email and password and change what they call the display name to account name so that wrobel.6194 is the account name.

well related with this post i have been trying to change my account email ,but still no success, i have lost access to my account email about a week ago and already asked the support 2 times to change my account email, they always say the same thing “After researching the provided information, we will not be able to assist you with accessing this account.” i am trying to protect my account and i can’t do it with this crappy system,if i wait more time i will surelly lose my guild wars 2 account to some hacker ,and i don’t want that to happen i have waste some time and effort on this game and still do.

Vladikh.5078:

well related with this post i have been trying to change my account email ,but still no success, i have lost access to my account email about a week ago and already asked the support 2 times to change my account email, they always say the same thing “After researching the provided information, we will not be able to assist you with accessing this account.” i am trying to protect my account and i can’t do it with this crappy system,if i wait more time i will surelly lose my guild wars 2 account to some hacker ,and i don’t want that to happen i have waste some time and effort on this game and still do.

You can place your ticket number in the Sticky ‘Tickets 3 Days and Older’ for review. The Support Liaison will then take a look at your situation.

Good luck.

Vladikh.5078:

well related with this post i have been trying to change my account email ,but still no success, i have lost access to my account email about a week ago and already asked the support 2 times to change my account email, they always say the same thing “After researching the provided information, we will not be able to assist you with accessing this account.” i am trying to protect my account and i can’t do it with this crappy system,if i wait more time i will surelly lose my guild wars 2 account to some hacker ,and i don’t want that to happen i have waste some time and effort on this game and still do.

Submit a ticket (with all the answered questions) via the website (not an email request). Basically, the reply you are getting is saying, “We don’t believe you are the original account owner, but are not going to tell you that to protect the original owner’s identity and account”.

When you say you “lost” your email account, was it hacked or closed by the provider? If it was hacked, you need to 100% make every attempt to re-secure it (and it is likely your GW2 account has already been hacked and stripped).