Can't find Serial Code

Can't find Serial Code

in Account & Technical Support

Posted by: LunaEiko.9764

LunaEiko.9764

I can’t find the email I got with my serial code for the game, is it possible to get it some other way?

Can't find Serial Code

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

No, sorry. If it’s lost then it’s gone. It’s not absolutely necessary however. They can use other information to prove ownership.

Can't find Serial Code

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

No, sorry. If it’s lost then it’s gone. It’s not absolutely necessary however. They can use other information to prove ownership.

While the above is true, and certainly I don’t intend to be alarming, but if you had the e-mail and now cannot find it, it’s at least remotely possible that your e-mail account has been compromised and that a would-be hacker has deleted the e-mail so you don’t have access to the code, even while s/he does have that code and can then use it to try to claim your account.

This is not a probability, but it is a possibility. Were I in your situation, I’d do a scan of my computer and I’d change my e-mail account password. Remember: Use something complex and unique, used only for that single account!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet