Can't find Serial Code
No, sorry. If it’s lost then it’s gone. It’s not absolutely necessary however. They can use other information to prove ownership.
ArenaNet Communications Manager
No, sorry. If it’s lost then it’s gone. It’s not absolutely necessary however. They can use other information to prove ownership.
While the above is true, and certainly I don’t intend to be alarming, but if you had the e-mail and now cannot find it, it’s at least remotely possible that your e-mail account has been compromised and that a would-be hacker has deleted the e-mail so you don’t have access to the code, even while s/he does have that code and can then use it to try to claim your account.
This is not a probability, but it is a possibility. Were I in your situation, I’d do a scan of my computer and I’d change my e-mail account password. Remember: Use something complex and unique, used only for that single account!
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet