Can't login to game.

Can't login to game.

in Account & Technical Support

Posted by: Deebiecheeb.8149

Deebiecheeb.8149

It wont let me login using the launcher. “the account name or password you entered is invalid. Please check your information and try again.”

Can't login to game.

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

It wont let me login using the launcher. “the account name or password you entered is invalid. Please check your information and try again.”

Are you using your password and email address associated with your game account to try to log in? Sometimes people try to use their display name, and that causes an error.
If you continue to have difficulties logging in, you can contact Customer Support and they will assist you.

https://forum-en.gw2archive.eu/forum/support/account/Log-in-Account-Name-Questions-Please-read-merged/first

Can't login to game.

in Account & Technical Support

Posted by: Edain.8695

Edain.8695

I was having exactly the same problem and was about to submit a ticket when I saw this post. I also couldn’t log in with my account name, but once I used my e-mail address, problem solved.

BTW, I’ve tried Star Wars: The Old Republic, The Secret World, Star Trek Online, Neverwinter, and EVE, and GW2 blows them away. Best mmo ever.

Can't login to game.

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I was having exactly the same problem and was about to submit a ticket when I saw this post. I also couldn’t log in with my account name, but once I used my e-mail address, problem solved.

BTW, I’ve tried Star Wars: The Old Republic, The Secret World, Star Trek Online, Neverwinter, and EVE, and GW2 blows them away. Best mmo ever.

Glad you’re logged in now. And thanks for the generous words. We love the game, too, and your thoughts are warmly appreciated!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)