Guild Wars 2

I encountered a wonderfully odd thing with the gemstore, wherein I was buying Black Lion keys, and received a character expansion slot instead.

Now, having already contacted support, and gotten their response that they will not be removing the character slot and refunding the gems, I’m wondering if it’s that they can’t refund gems, or they won’t.

The answer to this particular question will be the difference between me ever supporting the game again, or not.

I’m finding this particularly amusing, since my gem purchase and attempt to buy keys was my first burst of supporting the company after an extended period of refusing to give them money since they hadn’t done anything I viewed as deserving of it. My reward? Receiving an item I had not intended to purchase, and being told it’s my problem.

Later all,

Stale

My guess is they can’t remove the character slot. Therefore, they can’t refund the gems.

There is a thing called key farming where you quickly go to level 10 personal story as it gives put a key. Then delete and go again. So you should be able to get the keys, just not as quickly. Though you’ll get other items as well.

Yep, I’m familiar with key farming. The underlying issue for me is that the item I got (character expansion) is not the item I bought (black lion keys) and apparently, I have no recourse but to suck it up and deal.

Now, based on forum searching, they cannot remove the character slot, and I get that. So I’ve got a slot I’ve no real use for (eventually will make another character and camp it on a JP or something), am out a whack of gems (800 gem charge for a slot, vs 450 gems for the keys I was after), and support views it as something wherein I ought to use more caution when buying off the gemstore.

Suppose, in the event I ever actually purchase gems again (unlikely) and buy something directly from the gemshop (extremely unlikely) I’ll count myself lucky to get the item I select.

Such is life, I suppose.

You can make a bit of Gold by parking a Level 20-29 character at a JP. Might get some of the cost of your Gems back.

Good luck.

Inculpatus cedo.9234:

You can make a bit of Gold by parking a Level 20-29 character at a JP. Might get some of the cost of your Gems back.

Good luck.

I don’t think that is the point. It appears the OP is saying they bought keys but got a character slot instead. /shrug Either way the OP should list a ticket number and if after 72 hours post in the thread for review.

Good luck /shrug

Since I bought the gems with real cash, I won’t get that back. My own fault for deciding to support the game again, I suppose. A mistake I won’t be repeating.

Trogdor, that’s exactly where I’m at. However, since it’s apparently impossible for them to remove the character slot, I’m not sure what posting for review will achieve. They gave me an item I did not purchase, and are unable to refund – thus I am stuck with an item that I did not purchase, and have no use for.

I’m fairly sure that for any physical store location, this would be illegal – after all, the mistake was theirs. With virtual goods that they have no way of refunding, no idea what I can do.

Before you pull the “physical store it would be illegal” you also can’t prove you didn’t click character slot and purchase it and try to get it for free. People have done that and tried to get away with it. I’m not saying that is what you are trying, but you can’t prove that isn’t what you did. Whether it was on purpose or an accident, you can’t prove you didn’t purchase that slot. Since nobody else has posted or sent in a ticket saying they purchased black lion keys and got a character slot, it’s more sounding like something happened on your end and not something on Anet’s end.

Hey Gaile,

I get that you can’t remove the upgrade for technical reasons. (Rather, I understand that that is the situation – I can’t fathom how it got overlooked in design). I also accept that there’s no way you could refund the 800 gems, since I will still have the (unwanted) character expansion slot.

From my perspective, the whole thing went:

“Hey, the new LS isn’t that bad – matter of fact, it’s good enough I’ll throw some cash their way” – buys 1600 gems.

Go to BLTP, click on the Black Lion keys, twice, on my recent purchases tab.

Get a message with 5 keys in it, no follow up with another 5.

Re-open the BLTP, and check my “recent purchases” list, and see it’s topped by Character Expansion Slot. (In my head, multiple expletives happen, because it’s not ever remotely what I intended to purchase.)

Submit a ticket, then attempt to update it (Many thanks to Astral Projections for his/her help with this, btw).

Get a reply from support explaining, basically, that it’s my own fault, and there’s nothing I can do.

Come here, question whether it’s a can’t or won’t situation – discover it’s a can’t.

Arrive where I am now, happier than normal with the direction of the game, but completely unwilling to purchase anything from the Gemstore again, for fear that it won’t be what I ordered, and knowing there’s no way for Support to rectify the situation.

My last note to Support is perhaps a touch harsh, since it includes the definitive statement that I WILL NOT be financially supporting Anet again, because I can’t have faith I’ll receive what I pay for. No offense meant to the support team – they’re merely doing their job.

It’s a complete no-win situation. If I’m a one-off type of error, where this has definitively never happened to anyone else, then I get to be special (yay). I still can’t help but feel vaguely ripped off.

I do appreciate the attention, but I get the impression it can’t be fixed, and I understand how busy you are – I’d not be offended if you spend time helping someone who has a hope of positive resolution.

Thanks, eh?

Stale/Dan

JustTrogdor.7892:

Inculpatus cedo.9234:

You can make a bit of Gold by parking a Level 20-29 character at a JP. Might get some of the cost of your Gems back.

Good luck.

I don’t think that is the point. It appears the OP is saying they bought keys but got a character slot instead. /shrug Either way the OP should list a ticket number and if after 72 hours post in the thread for review.

Good luck /shrug

The point was, since he now has an extra character slot (they have never been able to refund or remove those), and mentioned parking a character at at JP, I was offering a possible way to recoup some of the lost Gems/Gold. It takes less time to get to that level, and the items you receive are worth more, especially the Silver Doubloons.

Ellieanna.5027:

Before you pull the “physical store it would be illegal” you also can’t prove you didn’t click character slot and purchase it and try to get it for free. People have done that and tried to get away with it. I’m not saying that is what you are trying, but you can’t prove that isn’t what you did. Whether it was on purpose or an accident, you can’t prove you didn’t purchase that slot. Since nobody else has posted or sent in a ticket saying they purchased black lion keys and got a character slot, it’s more sounding like something happened on your end and not something on Anet’s end.

The ideal resolution, for me, would be the removal of the extra character slot, and refund of gems – that, it seems, is impossible.

I can’t reasonably expect a refund on an item that they won’t take back – and I’m not irrational enough to expect that.

I suppose it is technically possible I managed to navigate to another tab of the gemshop, purchase a character expansion, and navigate back, all in one click while being unaware of it, but I view it as rather unlikely.

Right now, I’m looking at this as a unique one-off bug, where I get the short end of the stick. Whatever, I’ll live with it – I’m not particularly impressed by the situation, but I can’t fault support, nor our fellow forum goers for their attempts to help. The tools quite simply don’t exist.

From what I can tell, there’s no hope of positive resolution, so the thread can be deleted/abandoned.

Later, eh?

Stale.