Can't purchase Digital Edition on sale
I also tried different browsers if that matters?
You should talk with support, go to the top of the page, then ask a question.
Good luck!
Sale ends at midnight average wait time is 1-3 days for a support ticket response…
Thank you though
(edited by TionKai.7814)
It’s the only way though, I am sure they will take waiting time into account.
Can't purchase Digital Edition on sale
in Account & Technical Support
Posted by: Astral Projections.7320
Were you doing the transactions from your house? I’ve heard of at least one case where the person was doing it from an Internet Cafe and the bank was refusing it from that location.
Can't purchase Digital Edition on sale
in Account & Technical Support
Posted by: Inculpatus cedo.9234
You should never use Guild Wars 2 in an internet cafe. It is against the Terms of Service.
ArenaNet Communications Manager
Was trying to but a copy for a friend while the game is on sale but it keeps saying to recheck your information and try again. I’ve tried two different computers, 3 credit cards and even a prepaid … I’ve also tried every possibility of formatting for the phone number and a few different emails.
Any ideas?
If you were not able to purchase, I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. We should be able to see the attempted purchases, and it’s possible the team can extend the sale price if there were issues on our side the prevented the purchase. The ticket should take just a couple of minutes (use “General billing question” as the subject) and I believe you will find it is worthwhile to submit one.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet