Ichigo Bushi ~ Warrior
Can't purchase Gems through PayPal
Ichigo Bushi ~ Warrior
Best way to deal with this is to file a support ticket:
https://en.support.guildwars2.com/ (ask a question)
If the money is taken off your paypall account support will either refund the money or cough up the gems. If the money isnt taken they can help you fix this.
Arise, opressed of Tyria!
ArenaNet Communications Manager
We won’t take money without giving you gems — that would be rude! If you can please contact Support by filing a ticket through the “Ask a Question” tab on that linked page, they will be able to assist you.
Alternately, I saw a comment in another thread that I will include, although the circumstances sound different:
to anyone having the same problem as OP (I.e. confirm is greyed out even after putting in all your information), I finally got it to work by hitting the back button, changing the quantity, then changing it back to what you desired and the confirm button lit up. Hope this helps anyone searching around with the problem.
For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
I’ve been having a similar problem, although it’s affecting both my card AND paypal, I enter my billing info (very tedious BTW, would it be possible to get a way of saving the billing and card info separately?) and my card details, and when I click confirm to buy the gems, it says that there was an error finalizing the purchase. I tried on paypal, and when I reach the NCSoft page to confirm, it says that it’s failed again. that change quantity workaround isn’t working for me :<
Had the same thing happen to me just these past 2 days! Waited for a long time to purchase gems with paypal and when i finally got money tranferred to it the gw2 website says error….
Same problem. I have used the same card for multiple purchases but now it won’t finalize. I tried another card and Paypal and neither worked.
WHY won’t you take my money!
[Incident:130521-000686]
(edited by Bravo.9861)
I am having the same problem also, cant get pay pal nor my Visa card to work, kinda annoying tbh seeing as theres not long left on the offers atm. At this rate i wont be able to buy any of the Gem items on offer because I wont have the gems by then.
I am having the same problem also, cant get pay pal nor my Visa card to work, kinda annoying tbh seeing as theres not long left on the offers atm. At this rate i wont be able to buy any of the Gem items on offer because I wont have the gems by then.
Please file a support ticket.
Arise, opressed of Tyria!