Can't purchase Gems through PayPal

Can't purchase Gems through PayPal

in Account & Technical Support

Posted by: SAKRAY.3690

SAKRAY.3690

I’ve bought multiple Gems through PayPal before and no problems but now since yesterday I get this error after I did my PayPal login/paying you go to the GW2 website you see this icon loading and then it says

“An error occurred finalizing your purchase.”

I’ve tried this yesterday few times and now today still same error I really need the Gems lol. Also do I still lose money everytime I tried to buy since I did fill the paypal section with my user/pw and then got redirected to the GW2 page.

Greetings,
Wesley

Shichi Gatsu ~ Elementalist
Ichigo Bushi ~ Warrior

Can't purchase Gems through PayPal

in Account & Technical Support

Posted by: mercury ranique.2170

mercury ranique.2170

Best way to deal with this is to file a support ticket:
https://en.support.guildwars2.com/ (ask a question)

If the money is taken off your paypall account support will either refund the money or cough up the gems. If the money isnt taken they can help you fix this.

Arise, ye farmers of all nations
Arise, opressed of Tyria!

Can't purchase Gems through PayPal

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

We won’t take money without giving you gems — that would be rude! If you can please contact Support by filing a ticket through the “Ask a Question” tab on that linked page, they will be able to assist you.

Alternately, I saw a comment in another thread that I will include, although the circumstances sound different:

to anyone having the same problem as OP (I.e. confirm is greyed out even after putting in all your information), I finally got it to work by hitting the back button, changing the quantity, then changing it back to what you desired and the confirm button lit up. Hope this helps anyone searching around with the problem.

For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Can't purchase Gems through PayPal

in Account & Technical Support

Posted by: Calcifire.1864

Calcifire.1864

I’ve been having a similar problem, although it’s affecting both my card AND paypal, I enter my billing info (very tedious BTW, would it be possible to get a way of saving the billing and card info separately?) and my card details, and when I click confirm to buy the gems, it says that there was an error finalizing the purchase. I tried on paypal, and when I reach the NCSoft page to confirm, it says that it’s failed again. that change quantity workaround isn’t working for me :<

Can't purchase Gems through PayPal

in Account & Technical Support

Posted by: shalev.1694

shalev.1694

Had the same thing happen to me just these past 2 days! Waited for a long time to purchase gems with paypal and when i finally got money tranferred to it the gw2 website says error….

Can't purchase Gems through PayPal

in Account & Technical Support

Posted by: Bravo.9861

Bravo.9861

Same problem. I have used the same card for multiple purchases but now it won’t finalize. I tried another card and Paypal and neither worked.
WHY won’t you take my money!
[Incident:130521-000686]

(edited by Bravo.9861)

Can't purchase Gems through PayPal

in Account & Technical Support

Posted by: Edfigberg.3124

Edfigberg.3124

I am having the same problem also, cant get pay pal nor my Visa card to work, kinda annoying tbh seeing as theres not long left on the offers atm. At this rate i wont be able to buy any of the Gem items on offer because I wont have the gems by then.

Can't purchase Gems through PayPal

in Account & Technical Support

Posted by: mercury ranique.2170

mercury ranique.2170

I am having the same problem also, cant get pay pal nor my Visa card to work, kinda annoying tbh seeing as theres not long left on the offers atm. At this rate i wont be able to buy any of the Gem items on offer because I wont have the gems by then.

Please file a support ticket.

Arise, ye farmers of all nations
Arise, opressed of Tyria!