Guild Wars 2

I’ve bought multiple Gems through PayPal before and no problems but now since yesterday I get this error after I did my PayPal login/paying you go to the GW2 website you see this icon loading and then it says

“An error occurred finalizing your purchase.”

I’ve tried this yesterday few times and now today still same error I really need the Gems lol. Also do I still lose money everytime I tried to buy since I did fill the paypal section with my user/pw and then got redirected to the GW2 page.

Greetings,
Wesley

Best way to deal with this is to file a support ticket:
https://en.support.guildwars2.com/ (ask a question)

If the money is taken off your paypall account support will either refund the money or cough up the gems. If the money isnt taken they can help you fix this.

I’ve been having a similar problem, although it’s affecting both my card AND paypal, I enter my billing info (very tedious BTW, would it be possible to get a way of saving the billing and card info separately?) and my card details, and when I click confirm to buy the gems, it says that there was an error finalizing the purchase. I tried on paypal, and when I reach the NCSoft page to confirm, it says that it’s failed again. that change quantity workaround isn’t working for me :<

Had the same thing happen to me just these past 2 days! Waited for a long time to purchase gems with paypal and when i finally got money tranferred to it the gw2 website says error….

Same problem. I have used the same card for multiple purchases but now it won’t finalize. I tried another card and Paypal and neither worked.
WHY won’t you take my money!
[Incident:130521-000686]

I am having the same problem also, cant get pay pal nor my Visa card to work, kinda annoying tbh seeing as theres not long left on the offers atm. At this rate i wont be able to buy any of the Gem items on offer because I wont have the gems by then.

Edfigberg.3124:

I am having the same problem also, cant get pay pal nor my Visa card to work, kinda annoying tbh seeing as theres not long left on the offers atm. At this rate i wont be able to buy any of the Gem items on offer because I wont have the gems by then.

Please file a support ticket.