Can't recover my support account credentials.
in Account & Technical Support
Posted by: skylercloud.7954
Can't recover my support account credentials.
Can't recover my support account credentials.
in Account & Technical Support
Posted by: Astral Projections.7320
There has been problems with some emails blocking ANet’s messages. read this thread to see if it applies to you.
(edited by Astral Projections.7320)
Can't recover my support account credentials.
in Account & Technical Support
Posted by: Inculpatus cedo.9234
I can’t access my support account, I tried to reset my password but never
revived an email to do so – instead received a message saying : Your email address has not yet been verified. When I click the “Please send the welcome email to me again” I never get an email to verify.I’ve emailed support about this over 5 days ago but no update, and I’m hoping someone has a fix I can try.
There are no support accounts any longer. There is a new kind of Customer Support that no longer uses support accounts. You need only send an email through the ‘Submit a Request’ function on the Support page. They will answer you with a return email.
Can't recover my support account credentials.
in Account & Technical Support
Posted by: skylercloud.7954
There are no support accounts any longer. There is a new kind of Customer Support that no longer uses support accounts. You need only send an email through the ‘Submit a Request’ function on the Support page. They will answer you with a return email.
I revived an email this morning explaining the same, do you happen to know when the switch was made? Because I wanted to log in and check the status of a ticket I submitted November 1’st dealing with the security of my account since I haven’t heard anything back about it yet.
Can't recover my support account credentials.
in Account & Technical Support
Posted by: Astral Projections.7320
The new support system was started on Oct 23rd. You can read the imbedded post here. If you made a ticket and haven’t heard from them in 3 days or more you can post your ticket number in this thread for tickets 3 days or older.
(edited by Astral Projections.7320)
Can't recover my support account credentials.
in Account & Technical Support
Posted by: skylercloud.7954
The new support system was started on Oct 23rd. You can read the imbedded post here. If you made a ticket and haven’t heard from them in 3 days or more you can post your ticket number in this thread for tickets 3 days or older.
Oh, great. Thanks!