Can't redeem the gem code

Can't redeem the gem code

in Account & Technical Support

Posted by: bearebel.1867

bearebel.1867

The “Redeem” button seems to be non active, it’s grey.

Can't redeem the gem code

in Account & Technical Support

Posted by: The Ultimate Warrior.7312

The Ultimate Warrior.7312

Same here. Can this be fixed before the halloween event ends? Bought the gem card to get the Halloween costumes, would really suck if I didn’t get them.

Can't redeem the gem code

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

You might post here, Unable to purchase Gems. I know it’s not the same issue, but it’s a related issue and it seems to be a thread they pay attention to.

Can't redeem the gem code

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Is the ‘Redeem’ button greyed-out before or after putting in your Gem code?

If before, you might consider contacting the CS Team. If after, make sure to type in any spaces, dashes, and all alpha-numeric symbols before attempting to ‘redeem’.

Good luck.

Can't redeem the gem code

in Account & Technical Support

Posted by: bearebel.1867

bearebel.1867

It remains grey doesn’t matter I typed the code or not.

Can't redeem the gem code

in Account & Technical Support

Posted by: GM Talon.8726

GM Talon.8726

Lead Game Master

Next

We’re aware of this issue and we’re looking into a resolution at the moment. Apologies for any inconvenience this may cause.

Can't redeem the gem code

in Account & Technical Support

Posted by: FearTheQuadLazers.8297

FearTheQuadLazers.8297

Good to know you are aware of it. Hopefully you guys resolve this issue before the Halloween event ends.

Can't redeem the gem code

in Account & Technical Support

Posted by: GM Talon.8726

Previous

GM Talon.8726

Lead Game Master

Next

Just to update everyone, we’ve identified a probable cause for this issue and we’re working towards a solution at the moment. Again, my apologies for any inconvenience this may cause.

Can't redeem the gem code

in Account & Technical Support

Posted by: MobiusMOAB.6198

MobiusMOAB.6198

I’d like to add my voice here. Same issue. Ticket 984243 opened for work. Good luck with the issue.

Can't redeem the gem code

in Account & Technical Support

Posted by: Noelm.3091

Noelm.3091

Yesterday I was with a friend and he purchased me and him Gem Cards one from Best Buy and one from Game Stop. We have each tried our cards and are having the same issue as stated above, the Redeem button never lighting up or being able to click the button, it stays grayed out. Have typed in code in every conceivable way with spaces, without, dashes etc.

Can't redeem the gem code

in Account & Technical Support

Posted by: bearebel.1867

bearebel.1867

Still doesn’t work. I want the halloween costumes so bad.

Can't redeem the gem code

in Account & Technical Support

Posted by: Michael Henninger.7451

Previous

Michael Henninger.7451

Game Support Lead

Next

This should be fixed now, can anyone verify?

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

Can't redeem the gem code

in Account & Technical Support

Posted by: Michael Henninger.7451

Previous

Michael Henninger.7451

Game Support Lead

Looks clear, we’re hearing from other players that are now able to redeem! WOOO!

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

Can't redeem the gem code

in Account & Technical Support

Posted by: Noelm.3091

Noelm.3091

Thank you GM’s, 2 cards now working. :-)

Can't redeem the gem code

in Account & Technical Support

Posted by: Mastle.5028

Mastle.5028

It’s broken again!the Redeem button is grey/non-active and the halloween stuff is gonna disappear soon! X_X please fix it…