Can't reset my password

Can't reset my password

in Account & Technical Support

Posted by: Tuggles.4129

Tuggles.4129

I’m so annoyed right now I can’t even express it. I’ve tried to make a TICKET but it says “you can’t leave the email address and ticket issue blank”. I DIDN’T. I tried over and over again and gave as much information as I possibly could, still it says those fields are blank when I KNOW for a fact that they aren’t. I’ve tried to provide my email to reset my password and when I click the button it just reloads the page and does nothing. I tried that many times, but I still got no email. I don’t know my password, and I’ve lost my serial code. I haven’t been able to play the game because I can’t even log in.

Can't reset my password

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

I’m so annoyed right now I can’t even express it. I’ve tried to make a TICKET but it says “you can’t leave the email address and ticket issue blank”. I DIDN’T. I tried over and over again and gave as much information as I possibly could, still it says those fields are blank when I KNOW for a fact that they aren’t. I’ve tried to provide my email to reset my password and when I click the button it just reloads the page and does nothing. I tried that many times, but I still got no email. I don’t know my password, and I’ve lost my serial code. I haven’t been able to play the game because I can’t even log in.

If you are able to log into the forums, you must have your password saved in your browser. You can use your browser’s tools to find your password, and use it to enter the game. Good luck.

Can't reset my password

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I’m so annoyed right now I can’t even express it. I’ve tried to make a TICKET but it says “you can’t leave the email address and ticket issue blank”. I DIDN’T. I tried over and over again and gave as much information as I possibly could, still it says those fields are blank when I KNOW for a fact that they aren’t. I’ve tried to provide my email to reset my password and when I click the button it just reloads the page and does nothing. I tried that many times, but I still got no email. I don’t know my password, and I’ve lost my serial code. I haven’t been able to play the game because I can’t even log in.

Yikes! That doesn’t sound good. I’m following up now.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet