Guild Wars 2

A buddy of mine serving overseas in the US Army was at a leadership course for a month. During the time he was hacked, and for long enough that his account got permanently banned. He put in a ticket (#624931 he said) but he said the CSR’s REFUSED to help him even though his account was accessed from two IP’s that were not his own. I told him to change his email password and set up 2factor authentication, cause I think it was his email that got compromised. Either way he’s stationed in Korea and his account was getting accessed from Mexico while he was away without a computer. Can we get this soldier some help?

If his ticket is over 3 days old and he wants a review, you can post the ticket number in tickets for review-3 days and older for Gaile to look at.

I don’t know if it’s older than 3 days yet.

Then, he should update his ticket asking for someone to look at it again. It took me 4 responses and updates to get my account back. Sometimes, the wording in the responses is disheartening. Sending or re-sending more proof of account ownership and other pertinent information can only help.

Good luck.

Inculpatus cedo.9234:

Then, he should update his ticket asking for someone to look at it again. It took me 4 responses and updates to get my account back. Sometimes, the wording in the responses is disheartening. Sending or re-sending more proof of account ownership and other pertinent information can only help.

Good luck.

Like I said it’s not that they’re not responding, they responded to the ticket but it was to say they refuse to help.

I understood what you said. My response was that they were absolutely sure and the decision was final from the very first response. My suggestion is to update the ticket.

Good luck.