Guild Wars 2

When I try to create a Support Account is says the email address already has a Support Account. When I request Support Account info via “forgot username/password” option it says it sent me email. And, if I don’t get email to Contact Support. I did not get an email.

I cannot ASK QUESTION because I need to log into Support Account to see the response. How do I contact SUPPORT if I cannot see responses to TICKETS? Or, more generally, what should I do to view TICKETS already submitted?

Burma.5796:

When I try to create a Support Account is says the email address already has a Support Account. When I request Support Account info via “forgot username/password” option it says it sent me email. And, if I don’t get email to Contact Support. I did not get an email.

I cannot ASK QUESTION because I need to log into Support Account to see the response. How do I contact SUPPORT if I cannot see responses to TICKETS? Or, more generally, what should I do to view TICKETS already submitted?

You can always contact support by sending an email to support.guildwars2.com

You can tell them what you need that way. Good luck. =)

ty for reply. In Contact Support I did not see “contact us by email” option nor can I find an email address to use to contact GW2 Support. What is the email address to use to contact GW2 Support? Thank you.

You can just go to https://en.support.guildwars2.com/ and click ask a question. You fill in the form and you have done it.

The support account log in is only needed to track your ticket online. But either way you will get an email with a reaction from them and you can reply to that email if needed.

Burma.5796:

ty for reply. In Contact Support I did not see “contact us by email” option nor can I find an email address to use to contact GW2 Support. What is the email address to use to contact GW2 Support? Thank you.

As posted above, the email address is: support.guildwars2.com

Good luck. =)

TY. (support.guildwas2.com) did not seem to be an email address, so I tried using an @ after “support”. That worked. TY again.

Burma.5796:

TY. (support.guildwas2.com) did not seem to be an email address, so I tried using an @ after “support”. That worked. TY again.

Gee, you are so right. This is what happens when you peruse the forum in the middle of the night. I don’t know what I was thinking. I am so sorry. Yes, support@guildwars2.com
Duh!

Burma.5796:

TY. (support.guildwas2.com) did not seem to be an email address, so I tried using an @ after “support”. That worked. TY again.

Doesn’t help that I. Cedo there is often typing the support site URL, which IS support.guildwars2.com.