Cannot attach authenticator .

Cannot attach authenticator .

in Account & Technical Support

Posted by: Thorgal.1296

Thorgal.1296

So short story ;

I recently went away for 2 weeks vacation and for that we cut off all electricity in the house .
Now when i got home and wanted to log back in i got asked to put in my authenticator code on the client so i did and i got an error message saying it was invalid .
When i tried to log in on the site i got the same issue , so now i was getting worried and sended in a support ticket and Anet removed the authenticator from my account and after that i could log in without issue and everything ingame was still as i left it so my worst fear : Account being hacked , was unfound .

Now to my current issue :

After i had changed my password , just to be safe i wanted to ad the authenticator again but after using the app to scan the QR code on the page ,when i try to test it , it still gives me the "invalid code message .

Tl; dr : had issue with authenticator and got resolved, cannot attach new authenticator code to my account .

Cannot attach authenticator .

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Did you update your ticket and ask for assistance with your issue?

Cannot attach authenticator .

in Account & Technical Support

Posted by: Thorgal.1296

Thorgal.1296

I did , and they linked me to the faq page on how it works but i already knew that .

The issue is that whenever input the code all it does is it refreshens the page and adds "code invalid " next to it .

Cannot attach authenticator .

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Then, update your ticket again with that information. =)

Cannot attach authenticator .

in Account & Technical Support

Posted by: Thorgal.1296

Thorgal.1296

Then, update your ticket again with that information. =)

Thanks , will probably copy the whole Ot into the ticket + some extra info .

If a mod reads this , feel free to close this thread .

Cannot attach authenticator .

in Account & Technical Support

Posted by: Ettanin.8271

Ettanin.8271

On your phone: Menu button -> Settings -> Time correction for codes -> Synchronize now

Then try binding again.

(edited by Ettanin.8271)

Cannot attach authenticator .

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Thanks, Thorgal. Since you’ve contacted Support I will close this thread, as you requested.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet