Cannot buy the game. error

Cannot buy the game. error

in Account & Technical Support

Posted by: Look BEHIND You.9820

Look BEHIND You.9820

I purchased the game for myself this afternoon on sale using my CC. Then a half hour later I tried to buy my wife a copy and it will not accept my payment. I tried various cards and even paypal but continue to get a message that the payment is invalid. Has anybody seen this or know if its been buggy today. It sucks that I got a copy and cant get another for some reason.

Cannot buy the game. error

in Account & Technical Support

Posted by: Michael.4791

Michael.4791

They have a limit. I’m not sure if you hit that limit. Just write to support, they will help you sort it out and if you ran into a limit, they can be helpfull too.

Cannot buy the game. error

in Account & Technical Support

Posted by: Look BEHIND You.9820

Look BEHIND You.9820

Thanks for replying. I even cleared it with my CC company to be sure, this morning they didnt even see an attempt to charge when I tried. I have a ticket opened since yesterday but awaiting a reply

Cannot buy the game. error

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Thanks for replying. I even cleared it with my CC company to be sure, this morning they didnt even see an attempt to charge when I tried. I have a ticket opened since yesterday but awaiting a reply

According to emails today, we’re pretty much caught up on queues, so I believe that you have already heard from the team. Could you update if you have not (including your 12-digit support ticket number)?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet