Guild Wars 2

Hello.

My friend just bought the game and is now trying to create an account but just keeps getting the same error every time. This is the error:

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[21:02:39] fiskenbengt: <Error code=“48” module=“3” line=“339” text=“callback (): TypeError: Cannot call method ‘toLowerCase’ of undefined TypeError: Cannot call method ‘toLowerCase’ of undefined at Templates\EJS\Register\_birthday.ejs:24:32 at Object.render (Library/core-template.js:185:15) at Templates\EJS\Register\account.create.ejs:9:27 at Templates\EJS\Register\account.create.ejs:80:1 at Object.render (Library/core-template.js:185:15) at Object.reply (Library/sugar-reply.js:96:25) at Object.failure (Register/gw2.js:31:19) at Object.<anonymous> (Register/account.create.js:89:25) at Library/sugar-sts.js:114:78”/>

Can anybody please help us?

Did he download the game or buy a physical copy?

He bought a digital copy of the game

I would suggest telling him to right click on the desktop icon that he uses to run the game then choose properties and type -repair after the
\Desktop\Guild Wars 2\Gw2.exe" info, make sure there is a space before the -repair so it looks like below:

\Desktop\Guild Wars 2\Gw2.exe" -repair

Note the address will be different for him depending on where he saved the game. What this will do is check with the server to make sure all the files are downloaded properly. Once done again right click properties and remove the -repair and try running the game again. I hope this helps.

Edit: Gah Gaile bet me, I hate that I type too slow/much sometimes. :P

Thank you Gaile Gray, I will tell him to do that.

Paulytnz; The problem isnt in the client, the problem is that he cannot create an account on the website.

Oh sorry my bad I thought that a new account would use the game client to do that…..sorry I ported my GW1 account over and it sounded like it was an issue with the client….

Good news! Thank you for letting me know

Still having this problem, any news about the solution??? I bought a new account for my kids 4 hours ago and they cant play, they are driving me crazyyyyyy

Bought the game about almost 3 hours ago, was facing the same problem. Been sitting here waiting for an update on the fix but none has come yet. So I tried doing the registration process on my phone’s web browser (samsung s3 using dolphin browser). IT WORKED!!! so yea for anyone with the same problem, use this method to register and start playing.

Works fine for my friend now too, thanks for getting this sorted so fast