Guild Wars 2

Hi, tried to raise a ticket to access game after a time away and being told there was an issue recovering my account. Filled in the form twice and each time the ticket fails to submit saying “Account Issue cannot be blank”. All compulsory and most optional fields were complete so I could not see what the issue was and cannot raise a ticket for that either! Gave up and gone back to a different game. BTW as you can see I can login to the web site no problem.

Did you click on the little arrow drop down box in the “Issue” part of your ticket?

Actually, It wouldn’t allow me to access my account at all. My password was GONE, and is now listed as part of the mega-list for passwords which can not be used again. I had to reset my account, get very inventive with a new password. I was able to login for 10 seconds, and noticed that my warrior was missing her armor, my necro and my elementalist were both wearing street clothes, and that’s NOT how I left them last night.

After that I got a server error stating there maybe a firewall in place.

Logged into Guildwars 1….had quite a number of people show up there saying they couldn’t get into Guildwars 2. Plus, there was massive Crashing, Rubberbanding, and Lag in Guildwars 1.

Whatever is going on, it’s the entire server network.

People are having to reset their accounts, and they’re scrambling to find their game codes, because they can’t even access the FORUMS.

I did use the little drop down and selected “Account Issue”, I also tried “Technical Issue”, neither worked and both came back with the same error when I tried to submit the ticket.

Email sent to support as suggested.

Apparently there’s a spot further down that I noticed that shows 4 lines of choices, and you have to click on one of the four for it to work. There is the drop down above which I’m sure was supposed to take care of the issue…but it appears everything is still linked to the four choices further below.

Blimey, I see what you mean, I would never have spotted that and obviously didn’t! Thanks, ticket submitted.

Although I have successfully raised a ticket the best your support can do is ask me to reset my password! This is becoming far too much hassle to bother with.

hey my friends cahr is stuck in labrithiean cliffs and crashes when he logs in

kyle.8942:

hey my friends cahr is stuck in labrithiean cliffs and crashes when he logs in

Your friend needs to contact Customer Support and discuss this issue with them.

https://help.guildwars2.com/home

Good luck.