Guild Wars 2

I am a new player, just got the game today (About ten minutes ago). Tried to log in. Never got a “Confirm Email” or anything else, aside from the “Thank you for registering” email.

It says my Account Name or Password are incorrect. This is incorrect.

1. I can log in to the website with the same information just fine.
2. I’ve doublechecked my email address as the login, and it’s correct. I use the same email to log in to countless other games, as well.

Anyone know what to do? Here’s the info:

Error Code: 11:1001:2:1271
Build: 32266

not working for me either

Same here, although I can log on the site, the login in the launcher is not working.

Oh thank god, I thought it was just me!!!

getting frustrating

Yes it is :/ But at least we know others are having problems too and we aren’t alone haha

i just bought the game

Gotcha! Yes, my account was compromised as well as my e-mail hijacked and was given a new serial code today and I’m having the same problem as you guys. So I’m assuming it’s some type of problem with “new accounts” because technically I got a new serial applied to my account so mine’s “kind of” new as well. Still frustrating none the less

I have the same issue here. Did you finish downloading the game? I’m still downloading the game right now.
I wonder maybe it’s saying incorrect password & username due to incomplete game download. just my guess.

same problem here

still downloading it might be dont know

Well normally you can login before the game downloads. If that’s changed or not I personally have no idea, first time logging in since last year and having a new serial applied. So my guess is it’s either happening to just new accounts or as Master said it’s the download (which is a new change to me).

You can log in for an update, not downloading the game brand new to your computer.

mine is new

Gotcha, Thanks Meijo

I had submitted a ticket for this issue, and I pointed the customer service contact to this thread. My ticket has been escalated, and there will be an investigation into the issue.

You can not log into the game or Launcher until the download (for the game) is complete. This would not apply to updates. Good news is you know your Account Name and password are working because you can log into the forums.

Once the game completes the full download, you should have no problem logging in.
Welcome to Tyria!

OK i was still having problems after downloading the complete game. When i first downloaded the .exe under my account the file it had me download was gw2dev.exe. I just went under my account again and redownloaded the file and now i got gw2setup.exe from it… I don’t know if that had something to do with it but now i can log in fine… Maybe you guys should see if that happened to you too?

I don’t know why this happening, i just a second copy with different email and it’s not letting me login too. It’s been three days. I’ve sent numerous support tickets and still not response from Anet. What a fail.

I am getting the same issue, Here I thought I was gonna get a chance to play it today…My Login info works for the Forum and my Account on the site but whenever I attempt to Log after installation it says my information is invalid.

I can only hope that there is a fix to this issue sometime tomorrow

BOXakaJOEMOVES.4057:

I am getting the same issue, Here I thought I was gonna get a chance to play it today…My Login info works for the Forum and my Account on the site but whenever I attempt to Log after installation it says my information is invalid.

I can only hope that there is a fix to this issue sometime tomorrow

Do make sure you use the email address associated with your game account (Account Name) and password to log in. Good luck.

IVIUIEI.9631:

I don’t know why this happening, i just a second copy with different email and it’s not letting me login too. It’s been three days. I’ve sent numerous support tickets and still not response from Anet. What a fail.

Sorry you guys are having problems.

A few points. Multiple tickets slow down supports response to you. Each new ticket is read but they want only one ticket so the extras are closed down. It’s best if you update the first one only. Go ahead and close down the others.

If you aren’t getting the response emails from support, check your spam and junk folders. They may be in there. Read this thread here for more information about missing emails.

If you still can’t find your emails after this you can post your ticket number in this thread for tickets 3 days and older.

If anyone is still downloading, you have to finish the complete download before you can log in.

And one final thing, sometimes people are confused by the term Account Name. The login for the game is your email and password.

Good luck.

Same for me.

Errorcode: 11:1001:2:1271

I downloaded it new changed my password everything.

But i still cant login..

Yes still having problems logging in

Suddenly dced out of a dungeon went to relog and poof i cant go back in game, the map loading screen appears but it crashes me afterwards

Yeah, I bought the game and can’t even log in to play it. So frustrating and there doesn’t seem like there will be a fix. anytime soon.

Thread is 3 days old and no one has gotten it fix. This ‘uninstall’ and ‘reinstall’ is just the devs trying to buy time. How long do we have to return and get our money back on this broken game?

I just bought the game for my friend and when we create the account right before it goes to the done, page it cant find it. We just got him the game and he cant even log in to download it.

Krankster: Check the email, you get a email with the serial code. So, just remake another account if you never finished making it. Most likely won’t matter, since after you download the game you possibly won’t be able to log into the game anyway.

We have tried multiple times to create it. It always does the same thing. I found another person on the forums with the same problem.

Well, I guess I figured it out on my end, I thought account name mean’t the one here on the forum and stuff but it was an email. My bad.

IM on a mac and i have been having this problem to :/ the resent my account and it worked for a few days but now once again i can’t log into the client :/ i have had the game for 1 year an it never did this before :/