Guild Wars 2 Forum - Account & Technical Support

Cannot receive mail

I’ve recently had a coupled of my in-game friends send me stuff via mail, and I cannot receive any of the items or messages that are sent. Can anyone help me figure out what’s wrong?

Cannot receive mail

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Is your mailbox full?

I’m a Moose, a ginger moose even.

Cannot receive mail

in Account & Technical Support

Posted by: gassy.8975

gassy.8975

What Ellieanna said. Delete a message currently in your mailbox (a message you don’t need). I’m betting you’ll see a new message appear from one of your friends.

Cannot receive mail

in Account & Technical Support

Posted by: angel.6098

angel.6098

Wow.. thanks guys =) I would think the game would just delete the oldest message but I guess not.

Cannot receive mail

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

angel.6098:
Wow.. thanks guys =) I would think the game would just delete the oldest message but I guess not.

Nah, we never know what mails you might want to keep for sentimental reasons. So we leave it up to the individual mailbox user to do the deletions. As you found, once you remove some of the “white envelope” player mails, the other mails drop down into the box.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Cannot receive mail

in Account & Technical Support

Posted by: Tyr.1963

Tyr.1963

I had this issue myself, I discovered the fact that the mailbox only holds 10 messages but I think it would be really helpful if there was some sort of notification that your mailbox is full. I Think more and more players will run into this issue.