Guild Wars 2

i cant log into guild wars, i have an account and everything, played for a bit, level 40 on an character

but i downloaded it on my new laptop, installed it and everything, then i go to log in, but it says this

“The account name or password you entered is invalid. Please check your information and try again.”

Then it gives me the option to recover my account, i logged into my account on my other computer, and i logged in, same details and everything. im just so confused over why i cant get in..

Liamz.4893:

i cant log into guild wars, i have an account and everything, played for a bit, level 40 on an character

but i downloaded it on my new laptop, installed it and everything, then i go to log in, but it says this

“The account name or password you entered is invalid. Please check your information and try again.”

Then it gives me the option to recover my account, i logged into my account on my other computer, and i logged in, same details and everything. im just so confused over why i cant get in..

This may seem simple, but is the caps lock key on you laptop enabled?

I have this same issue… Just bought the game and have never been able to long into game… Login to account or forums no problem, but login to game gives the Error Msg. and I have tried several password changes and “account verification”.. Have Email contact with Support, but they keep telling be to change password or try login again.. And yes, my CAPS are off

Liamz.4893:

i cant log into guild wars, i have an account and everything, played for a bit, level 40 on an character

but i downloaded it on my new laptop, installed it and everything, then i go to log in, but it says this

“The account name or password you entered is invalid. Please check your information and try again.”

Then it gives me the option to recover my account, i logged into my account on my other computer, and i logged in, same details and everything. im just so confused over why i cant get in..

Trying to log in with your display name [Ex: BLAH.9689]+ password? Don’t. Use your game account name+password.

Thanks for suggestion Parvati… Been using my display name when trying to log in, but to no avail… This maybe one of those issues where I have do a reinstall and start process over, but I want to hear back from Support befor I take that step.

Rockhound.3960:

Thanks for suggestion Parvati… Been using my display name when trying to log in, but to no avail… This maybe one of those issues where I have do a reinstall and start process over, but I want to hear back from Support befor I take that step.

The game would be very insecure if all a hacker had to do was browse a forum and look at a couple of threads to get account IDs. That’s why it does not function for the login (at least not anymore.)

It’s not much of a step, because by design you were supposed to be logging in with your game account name, not the forum name. Well, do what you feel you have to.

Totally confused…Since I have NEVER been able to log into the game, maybe I am missing something there Parvati.5780…. Are you saying that there is a different PW or ID for one’s Account and for login to game????

I worked it out guys
try using your email to login with, like email in account name then the password in the password section

thanks for the help!!

Rockhound.3960:

Totally confused…Since I have NEVER been able to log into the game, maybe I am missing something there Parvati.5780…. Are you saying that there is a different PW or ID for one’s Account and for login to game????

Not different pw, just different ID. Your display name is Rockhound.3960

That’s not the name you should use to log in. To log in, use the email address you signed up with as your account name.